Experience

• 

  Freedom public library

  Sept 2014 - Aug 2015

  Volunteer

  Responsible for stocking and organizing the bookshelves.

• 

  Alachua county supervisor of elections office

  Mar 2016 - Mar 2016

  Inspector

  Worked the polls for the Presidential Primary, and I helped set up, I checked people's Identification, handed out ballots, and helped count the amount of ballots used at the end of the day.

• 

  Barnes & noble college

  Aug 2016 - Aug 2016

  Book seller

  This was a seasonal job, responsibilities included cashiering, cleaning, answering any questions customers had, finding the correct textbooks, organizing and stocking the shelves, and providing impeccable customer service.

• 

  Macy's

  Oct 2016 - Jan 2017

  Seasonal sales associate

  This position was seasonal responsibilities included checking out customers, returns, restocking the clothes, cleaning the fitting rooms, and answering any questions from customers

• 

  Taco bell

  Mar 2017 - Apr 2017

  Front end associate

  Responsible for placing orders through the drive thru and front end of the store, I was also responsible for keeping the front end clean including the bathrooms.

• 

  The home depot

  May 2017 - Apr 2018

  Customer service associate

  Responsible for doing returns, altering orders, all deliveries except appliances and Pro Truck, will calls, carry-outs, phone sales, checking out customers as needed, keeping the desk clean, and providing excellent customer service.

• 

  Geo-technology associates, inc. (gta)

  Apr 2018 - May 2018

  Receptionist

  Responsible for answering phones, filing reports, submitting job tickets, distributing mail, and typing reports.

• 

  W.e. bishop jr. pa

  Jun 2018 - Aug 2018

  Legal secretary

  Legal secretary and receptionist for this company, I handled phone calls, mail, typing documents, and cleaning the entire office.

• 

  Charleys philly steaks

  Oct 2018 - Mar 2019

  Cashier customer service

  Responsible for taking orders, cooking customers food to order, training new employees on cash register, cleaning and maintaining the store, and making sure every order is correct.

• 

  Macy's retail holdings, inc.

  May 2019 - Jun 2019

  Receiving associate

  Responsible for helping offload merchandise from merchandise trucks, sending back penny stock and damaged goods, putting security tags on new merchandise, sorting and categorizing merchandise by category, fixing displays, and applying markdowns.

• 

  Starbucks

  Jun 2019 - Jun 2020

  Barista

  Responsible for checking out customers, operating the drive through, helping to make and complete orders, help cleaning the store, making coffee, and helping prep the entire store.

• 

  S’barros

  Sept 2020 - Dec 2020

  Restaurant crew member

  Making pizza’s, taking orders, cleaning the store, cash handling, restocking merchandise, making other dishes to order, opening and closing the store

• 

  Amazon fulfillment centers

  Dec 2020 - Feb 2021

  Seasonal employee

  Down stacking pallets with objects 50lbs and over, wrapping the pallets for transport, sweeping the lanes, and replacing the tape that marks the walking paths.Seasonal Employee

• 

  Amazon fulfillment centre

  Feb 2021 - Mar 2021

  Fc associate i

  Down stacking pallets with objects 50lbs and over, wrapping the pallets for transport, sweeping the lanes, and replacing the tape that marks the walking paths.

• 

  Lowe's companies, inc.

  Apr 2021 - Oct 2021

  Customer service associate

  Managing installed sales, selling custom blinds to customers exact specifications, helping customers with their home improvement projects, informing customers about the multiple options for savings with the Lowes Credit Card, and keeping the work area clean.

• 

  Powerschool

  Aug 2021 - now

  - Act as a primary customer-facing representative, handling inquiries, concerns, and end-to-end renewal processes to ensure customer satisfaction. - Conduct thorough analysis and assessment of renewal opportunities for designated accounts, proactively mitigating customer dissatisfaction risks.- Execute tasks delegated by Customer Success Managers with precision, ensuring data accuracy and adherence to billing protocols.- Foster cohesive teamwork through effective communication with colleagues.- Facilitate seamless integration of newly acquired accounts post-merger, contributing to continuity and operational efficiency.- Strategically identify and capitalize on sales opportunities leveraging pre-acquisition sales data. Show less

  • Associate Customer Renewals Manager

    Jul 2022 - now

  • Customer Success Intern

    Apr 2022 - Jul 2022

  • Accounts Receivable Associate

    Aug 2021 - Apr 2022