Experience

• 

  Marcus & millichap

  Apr 2014 - Aug 2014

  Associate candidate

  Highly competitive sales candidacy in which only one of five advanced. While in training, I was a member of a multi-family investment sales team focused on apartment buildings ranging from 12 to 150 units.Developed a database of over 1,100 apartment buildings in the Greater Charlotte and Greater Winston-Salem areas by using CoStar, Lexis Nexis, Landvision, as well as Marcus & Millichap’s MNet softwareSubstantial training in underwriting and key selling skillsUse of Real Hound and Salesforce contact management software Show less

• 

  Summit properties international

  May 2015 - Dec 2015

  Project manager

  • Responsible for facilities management of 180 residential units in the Charlotte area, and all related inventory• Responsible for planning, budgeting and materials purchasing for all renovation projects and unit turn-overs• Supervise five full time (ten total) contractors

• 

  Jll

  Dec 2015 - Nov 2018

  Analyst, lease administration

  • Managed lease administration for portfolio of 75+ Bank of America locations across 10 states, reconciling Operating Expenses, while ensuring compliance.• Saved Bank of America $500,000+ by rectifying erroneous landlord billing in over 300 reconciliations.• Developed an advanced Excel workbook to streamline and improve the accuracy of operating expense payment verification

• 

  Mri software

  Nov 2018 - now

  Manage customer success/support team for ProCalc real estate financial analysis software for over 700 contracts with commercial real estate companies, brokerage firms and municipalities• Top-performing communicator, achieving 98%+ CSAT, leading a 5-person team. Proactively mitigated churn risk, maintaining 96% customer retention.• Established meaningful relationships as customer advocate for all US-based critical accounts of Horizon Commercial Real Estate Lease Administration software to address customer concerns and drive revenue• Engaging with all critical accounts, ensuring adoption and exceptional client lifecycle management by ensuring maximum customer engagement with their new software• Onboarded customers via MS Teams/Zoom, providing clear software instructions. Developed a dashboard for weekly ticket reviews & customer health, improving team performance & reducing churn to 96%.• Performed trend analysis, optimizing resource allocation to drive cost savings and improve scalability while maintaining customer retention and overall growth. Show less

  • Support Manager/Customer Success Manager

    Nov 2018 - now

  • Abstraction Project Manger

    Nov 2018 - Jan 2020