Sapthagiri Govindappa

Experience

• 

  The Minacs Group

  Aug 2005 - Mar 2010

  ITIL Analyst, Procurement Analyst, Technical Support Associate - Apple Technical Support

  As an ITIL Analyst, was working for a Global Service Desk Team based out of Bangalore, supporting over 23+ sites across North America, Europe and APAC.• Trained the entire Service Desk Staff with all Tool usage and Troubleshooting.• Developed an Intranet Site for Service Desk Support with Knowledge Base.• Implementation of Various Reports & Processes. • iHeat Administration.• Implemented Quality monitoring forms for Performance Quality Monitoring.• Ensuring the SLA adherence in the activities performed.• Populates business integration system with detailed information such as: Tracking Information; Scheduled Ship Dates; Problems/Delays on Purchase Orders; Cost Discrepancy on Purchase Orders.Prepare purchase orders and sent copies to suppliers and to departments originating requests. • Diagnose inventory quantities, ordering more supplies when needed. • Implement supply chain initiatives that provide end-to-end integrated opportunities for efficiency.• Co-Ordination with the Finance team to maintain online transfers above 98% for all the active vendor codes existing in the master database. • Handling End to End Activities in the vendor master management process.• End to End ownership on handling IT Requirements (Upgrades, laptop and Software). • Answering Pre-Purchase query and sharing alternate options to the Users.• Delivery follow-Up and regular interactions with the vendors.• Following the buyers checklist to maintain 100% accuracy in the transactions• Publishing Quarterly reports to the team.• Daily Dashboard to report the SLA.• Ensures that all the deliverables are met as per the agreed SLA• Currently into invoice verification process. Verifying the invoice received and process the clean document to billing team and invoices with discrepancies are clarified by respective stake holders and moved for processing. This is to ensure on time payment to our vendors. Show less

• 

  ISGN

  Mar 2010 - Jan 2011

  Team Lead – Technology

  • Manage the Internal Helpdesk and Level 1 Desktop Support Team for the company. • Manage the Product Support Helpdesks both internal and Client facing.• Manage Global Network Operations Center (NOC).• Implement ITSM Processes by designing workflows for• Incident Management.• Change Management.• Problem Management.• Asset & Configuration Management.• Patch and Release Management.• Monitor the Network and Server Devices using Whats Up Gold and Cacti (Bandwidth utilization). • Patch Management using Desktop Central, Evaluate Helpdesk Performance and work on improvising the same.• Provide a Value add for smooth Functioning on Technology Team (Servers, Network & Voice). Show less

• 

  IBM India Pvt Ltd

  Feb 2011 - Aug 2011

  SME – Subject Matter Expert

  • Assess employee performance and initiate team activities for increasing the motivation level of the team, ensuring optimum performance.• Team resource planning, performance management monitor assigned work, list management and strategic seating.• Technical Support Provide technical support to the customers in installation and technology related issues.• Team Management & Training• Monitor and provide training to new batches.• Streamline IT Helpdesk Support and Procedures enhancements.• Operations Management• Monitor and mentor support staff, providing necessary training and development to achieve personal and organizational goal.• Develop efficient customer service and quality norms as per the client guidelines. Show less

• 

  Softtek

  Aug 2011 - Aug 2015

  Senior Manager

  As a senior manager, I am currently handling procurement services. Also handled ITIS related projects for various clients.• Coordinating directly and indirectly with project staff to ensure successful completion of the project (Directing, supervising, supporting and coordinating).• Tracking project deliveries using project management tools.• Managing the project documents to monitor project performance and data stored.• Resolving, tracing and escalating critical issues to minimize project risk factors.• Preparing the QA (Quality assurance) of the project.• Communicating intensively with clients, sub-contractors and vendors to establish cordial/effective working relationship.• Reporting on project progress and communicate the relevant information to superiors and company management.• Performing the provisional acceptance and final acceptance procedures.• Ability to initiate/manage cross-functional teams and multi-disciplinary projects.• Possess critical thinking, decision-making and problem solving skills.• Conflict resolution.• Planning and organizing.• Excellence Personal Communication skills.• Leadership: Influencing, negotiating and delegating abilities.• Adaptability. Show less

• 

  Microland Limited

  Mar 2016 - now

   Manage project and drive the project team from start through to completion. Define project scope, objectives, milestones and deliverables.  Ensure business requirements are suitably defined, understood and signed off. Pro-actively manage project risks and issues and minimize their impact on the project. Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress. Coordinate and manage project reporting, project reviews and project steering meetings. Monitoring and managing all contractors, consultants and third party suppliers within each project. Line management of migration team including recruitment, performance and talent management.  Drive the continuous improvement across the migration methodology and process to streamline and standardize migration approach. Responsible for resource allocation, deliverables review, procedures, documentation standards, vendor contracts, issues/actions/risks resolution. Subject matter expert on virtualization technologies including application streaming, desktop virtualization, disaster recovery/business continuity, user profile design, multimedia and LAN/WAN optimization, capacity planning, and performance & scalability testing. Experience in creation & development of customer SOW’s. Show less

  • Senior. Consulting Manager at Microland Limited

    Jan 2022 - now

  • Assoc. Consulting Manager

    Jun 2018 - now

  • Consultant – Service Delivery

    Mar 2016 - now