Experience

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  Jazz

  Oct 2020 - Nov 2021

  Resident engineer

  • National Bank SD-WAN Project: Led the deployment of SD-WAN routers as edge devices across multiple National Bank branches, ensuring seamless integration and network optimization. Managed remote monitoring and configuration using Huawei iMaster NCE, ensuring high availability and performance.• Banking Sector Network Support: Provided technical support for banking clients, ensuring stable and secure network connectivity. Diagnosed and resolved link-related issues, liaised with ISPs, and optimized network performance for uninterrupted financial operations.• Incident Resolution & Root Cause Analysis: Delivered Level 2 and Level 3 technical support, reducing resolution times by 20%. Conducted in-depth root cause analysis, implementing preventive measures that decreased recurring incidents by 30%.• Collaboration & Documentation: Worked closely with cross-functional teams to ensure smooth project execution. Developed comprehensive technical documentation to streamline troubleshooting and knowledge transfer. Show less

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  Qatar general electricity & water corporation (kahramaa)

  Feb 2022 - Jul 2024

  Network engineer

  • Resolved network issues through a structured ticketing system, ensuring seamless operations and minimal downtime.• Configured and maintained FortiGate firewalls and SD-WAN, enhancing security and optimizing multi-site connectivity.• Implemented VLANs and SVI across 50+ network nodes, enhancing security and surveillance efficiency by 40%.• Utilized PRTG Network Monitor for proactive network monitoring, ensuring 99.9% uptime and rapid issue detection.• Assisted with basic system administration, including user account management and server maintenance support. • Developed and maintained comprehensive network documentation, improving inventory management and audit efficiency. Show less