Teodora-Maria Topa

Experience

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  Teleperformance

  Jan 2015 - May 2015

  German Advisor for EA Games
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  Ministry of Foreign Affairs Romania

  Mar 2016 - Jun 2016

  Intern
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  Hewlett Packard Enterprise

  Sept 2016 - Jul 2018

  Pricing Advisor

  - Single point of contact for indirect requests from Switzerland, Austria, Germany, Lichtenstein, and Russia.- Timely processing of EMEA requests.- Providing tool support and training for partners and sales teams.- Ensuring timely submission and processing of requests from partners and sales groups.- Verifying request data accuracy.- Staying updated on promotions and discounts for request handling.- Streamlining operational processes across EMEA.- Assisting and training newcomers. Show less

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  Microsoft

  Aug 2018 - now

  Supporting German customers in various aspects, such as:- Contracting and Order Management- Billing Management- Customer Service- Operations Excellence, Optimization and Process improvement​- Stakeholder Management Supporting the German and British Field in various aspects, such as:05/2020 – 11/2023- Contracting and Order Management.- Billing Management and Invoice Delivery.- Sales Close Process.- Optimization & Process Improvement.02/2019 – 05/2020- Rinf Temps internal vendor for Microsoft - Rinf Temps internal vendor for Microsoft -Supporting the German Field in various aspects, such as:- Reporting.- Controlling.- Processes and admin tool handling.

  • Customer Operations Manager

    Nov 2023 - now

  • Operations Deal Manager

    Feb 2019 - Nov 2023

  • Consulting Delivery Specialist

    Aug 2018 - Feb 2019