Teodora-Maria Topa

Teodora-Maria Topa

German Advisor for EA Games

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location of Teodora-Maria TopaBucharest, Bucharest, Romania

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  • Timeline

  • About me

    Customer Operations Manager @Microsoft

  • Education

    • Colegiul National "Mircea cel Bătrân"​ Constanța

      2006 - 2014
      Mathematics, Computer Science and German

      Middle School & High School

    • Faculty of Business Administration in foreign languages (FABIZ-ASE)

      2017 - 2019
      Master of Entrepreneurship and Business Administration in German Language Business Administration, Management and Operations
    • Faculty of Business Administration in foreign languages (FABIZ-ASE)

      2014 - 2017
      Bachelor of Business Administration - BBA Business Administration in German Language
    • Государственный Институт Русского Языка им А.С. Пушкина

      2015 - 2016
      Russian Language A2 in Russian

      Exchange Student

  • Experience

    • Teleperformance

      Jan 2015 - May 2015
      German Advisor for EA Games
    • Ministry of Foreign Affairs Romania

      Mar 2016 - Jun 2016
      Intern
    • Hewlett Packard Enterprise

      Sept 2016 - Jul 2018
      Pricing Advisor

      - Single point of contact for indirect requests from Switzerland, Austria, Germany, Lichtenstein, and Russia.- Timely processing of EMEA requests.- Providing tool support and training for partners and sales teams.- Ensuring timely submission and processing of requests from partners and sales groups.- Verifying request data accuracy.- Staying updated on promotions and discounts for request handling.- Streamlining operational processes across EMEA.- Assisting and training newcomers. Show less

    • Microsoft

      Aug 2018 - now

      Supporting German customers in various aspects, such as:- Contracting and Order Management- Billing Management- Customer Service- Operations Excellence, Optimization and Process improvement​- Stakeholder Management Supporting the German and British Field in various aspects, such as:05/2020 – 11/2023- Contracting and Order Management.- Billing Management and Invoice Delivery.- Sales Close Process.- Optimization & Process Improvement.02/2019 – 05/2020- Rinf Temps internal vendor for Microsoft - Rinf Temps internal vendor for Microsoft -Supporting the German Field in various aspects, such as:- Reporting.- Controlling.- Processes and admin tool handling.

      • Customer Operations Manager

        Nov 2023 - now
      • Operations Deal Manager

        Feb 2019 - Nov 2023
      • Consulting Delivery Specialist

        Aug 2018 - Feb 2019
  • Licenses & Certifications