Jason Pelland

Experience

• 

  CDW Canada

  Oct 2012 - Nov 2013

  Corporate Account Manager
• 

  JUST EAT

  Jan 2014 - Apr 2016

  Senior Sales Executive & Territory Manager

  Field Sales

• 

  Workopolis

  Jan 2017 - Apr 2018

  *Company purchased by Indeed - All staff laid-off*• Managed team of 10 inside sales representatives• Improved team’s overall productivity by 308% in 3 months (September to December 2017);• Consistently hitting 150%+ of target;• January 2018: 166% of team target;• February 2018: 191% of team target; • March 2018: 225% of team target;• Conducted over 35 interviews to grow the SMB team; • Introduced individual coaching plans for each rep;• Introduced value added incentive programs to enforce and incentivize KPIs, while improving accountability;• Created a positive work environment and increased collaboration within the team and other departments; • Lead the Social Committee at Workopolis Show less

  • Inside Sales Team Lead

    Sept 2017 - Apr 2018

  • Account Manager

    Jan 2017 - Sept 2017
• 

  OPENLANE

  May 2018 - Jun 2022

  • Built, from the ground up, the Business Development team;• Consistently overachieving targets (120%+) MoM• Launched the Business Development Department within TradeRev with an aim of reaching and surpassing the company’s revenue and growth goals;• The team brought in over $4,500,000 of net-new business to TradeRev in 2020;• Launched Retention Team and initiatives with the aim of reducing churn and re-engaging with churned customers;• Created new strategic roles within the Inside Sales Department to close a gap between our account management teams and our customer success department, to ensure the highest quality of service to our customers. • Implemented company-wide Customer Retention Management Strategies and Programs;• Partnered with Customer Success to streamline processes, achieving a 91% reduction in account creation time (from 3.6 days to under 2 hours).• Collaborated closely with Product on Voice of the Customer (VoC) initiatives, gathering actionable feedback to influence product development and enhance overall customer satisfaction.• Consistently coaching reps to help them grow and achieve their full potential Show less

  • Regional Field Sales Manager, Quebec

    Jun 2021 - Jun 2022

  • National Inside Sales Manager, Canada

    Sept 2019 - Aug 2021

  • Regional Inside Sales Manager, Ontario

    Jan 2019 - Sept 2019

  • Inside Sales Team Lead, Ontario

    Sept 2018 - Jan 2019

  • Bilingual Account Manager, Quebec

    May 2018 - Sept 2018
• 

  CharityVillage

  Jun 2022 - now

  Leading the Account Management, Business Development, Sales Operations, and Customer Success teams for CharityVillage

  • Director, Revenue & Customer Experience (CX)

    Jul 2024 - now

  • Director of Sales

    Jun 2022 - Jul 2024