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Emma Fryer

Emma Fryer

Complaints Handler

Followers of Emma Fryer189 followers
location of Emma FryerOrrell, England, United Kingdom

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  • Timeline

  • About me

    Customer Outcome Ambassador at Barclays

  • Education

    • Cowley High School

      1995 - 2000
      GCSE

    • Winstanley College

      2000 - 2002
      A LEVELS

    • Lancaster University

      2002 - 2005
      Bachelor's degree Culture, Media and Communication 2:2

  • Experience

    • Capita/CFS

      Jan 2005 - Jan 2012
      Complaints Handler

      Resolving complaints relating to life insurance and pension products

    • Barclays

      Apr 2012 - now

      Ensuring the bank have provided appropriate and fair outcomes for customers in mortgage arrears or financial difficulties. Ensuring regulatory requirements have been met. Identifying and reporting risk. Resolving complaints from customers in severe financial difficulties and who are being dealt with by our collections and recoveries department (debt collection)

      • Customer Outcome Ambassador

        Jun 2015 - now

      • Senior Customer Relations Advisor

        Apr 2012 - Jun 2015

  • Licenses & Certifications

    • Risk Management

      Institute of Risk Management
      Sept 2019