Armando Ramirez

Experience

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  Tecnológico de Monterrey

  Aug 1994 - Dec 1996

  Information Technology Analyst

  Responsible of implementing network infrastructure, providing support to departmental and campus cafeteria systems, managing Windows NT servers, and developing systems for controlling the physical security of the campus.

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  PMI Comercio Internacional

  Jan 1997 - May 2022

  Responsible of the definition and implementation of IT strategies and architectures, both on-premise and in the cloud, as well as the management of the IT projects portfolio, ensuring optimal allocation of human and budgetary resources.During my tenure, I achieved several key milestones, including the design and definition of a cloud strategy and roadmap aligned with PMI’s business objectives, culminating in a full migration to the cloud by March 2017. I also led the migration of corporate email to Office 365, implemented IT infrastructure, systems, and services for new offices in the Netherlands and Singapore, and developed a Unified Communications strategy. Additionally, I enhanced PMI’s project management methodology by incorporating industry best practices. Show less Responsible of the definition and negotiation of service levels with the company's executives and the supervision of IT services across all company branches, ensuring compliance with the agreed service levels.During my tenure, I coordinated the design and implementation of the problem management process following ITIL best practices. I improved the change management process to minimize its impact on system operations. Additionally, I enhanced system supervision by establishing review controls to anticipate problems and increased incident response service levels by 1%. Show less Responsible of the design and implementation of the company's information systems architecture and the management of the IT project portfolio and budget, while also enhancing project management and system development processes.My achievements include substantial telecommunications savings by replacing dedicated office links with secure VPNs for voice and data services. Also replaced digital telephone switches with VoIP switches, migrated the payroll and HR system to PeopleSoft version 8.9, and designed and implemented the service level management process with the IT executive team. Additionally, I developed and implemented the crude oil shipment nomination system, upgraded the company's email system to Exchange 2010, and introduced an email archiving solution. Show less Responsible of the design and implementation of the company's IT infrastructure architecture and management of a diverse portfolio of IT infrastructure projects, overseeing the budget for IT acquisitions, and enhanced project management processes.During my tenure, I led the remodeling of computer centers in Mexico City and Houston, Texas and implemented the technological infrastructure, systems, and IT services for a new branch in Madrid, Spain. I also established a storage area network (SAN) for databases, email, and enterprise file systems. To ensure service continuity in case of a contingency, I defined and implemented disaster recovery processes (DRP) with alternate infrastructure in Houston. Additionally, I participated in the design and implementation of the operations management process according to ITIL standards, collaborating with the IT executive group. Show less Responsible of defining and implementing the company's electronic business strategy and improving processes in information technology based on best practices.Achievements included the implementation of the company's first Enterprise Portal, negotiating with suppliers and customers on mechanisms for sharing information through the Portal, designing and implementing a project management methodology based on the best practices defined by the Project Management Institute (Project Management Body of Knowledge), and designing and implementing incident management, configuration management, and change management processes according to ITIL, in collaboration with the rest of the executive information technology group. Show less

  • Portfolio Project Manager

    Apr 2011 - May 2022

  • Information Technology Operations Manager

    Nov 2007 - Apr 2011

  • IT Project Manager

    Aug 2005 - Nov 2007

  • IT Infrastructure Project Manager

    Apr 2003 - Aug 2005

  • B2B Manager

    Mar 2001 - Apr 2003

  • Software Development Deputy Manager

    Jan 1999 - Mar 2001

  • Software Developer

    Jan 1997 - Jan 1999
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  PEMEX Procurement International, Inc.

  Jun 2022 - now

  IT Manager

  Responsible for defining, designing, and implementing the Corporate IT strategy and enterprise technological architecture. Achievements include implementing a Security Operation Center as a Service solution to enhance security. Additionally, all IT processes were updated to align with ITIL and Project Management best practices.Currently, the project to migrate the company’s main system from an in-house solution to Coupa is underway.Overall, the role involves managing daily IT operations and the project portfolio, including allocating personnel, resources, and budget as needed. Show less