Monish N

Experience

• 

  Vestige Marketing Pvt. Ltd.

  Jan 2021 - Dec 2021

  Network Marketer

  Due to my inquisitive nature with regards to people I wanted to be part of an organisation which would help me to enhance my communication skills, leadership, presentation, public speaking and management. The organisation provided opportunities no less than what I expected and this marks the beginning of my journey in honing my skills in interpersonal relations and leadership.

• 

  Zoho

  Dec 2021 - Jul 2023

  Responsibilities and achievements:* Provided technical support to Zoho Mail customers via call and email, ensuring timely and effective resolution of issues.* Addressed customer wait time concerns by developing a detailed payment gateway flowchart presentation and coordinating with the relevant team.* Fostered strong relationships with customers.* Adapted to flexible working hours to support customers across various time zones.* Gained in-depth technical knowledge of email functionality, identifying and troubleshooting issues effectively.* Conducted testing and trials of Zoho Mail features to identify potential issues and enhance product reliability.* Collaborated with team members to maintain a 24-hour response system, ensuring prompt customer support. Show less

  • Technical Support Engineer

    Jun 2022 - Jul 2023

  • Internship Trainee

    Dec 2021 - Jun 2022