Achmat Cassiem

Experience

• 

  Old Mutual Investment Group

  Jan 1988 - Apr 1995

  Development of Employee Benefits Applications covering the full SDLC. Worked on migration for ICL to IBM Mainframe of Employee Benefit Applications. Also worked on PC Benfit Adminstrations, Health Care and Housing Admin Applications. Responsible for actuarial case preparations for pension fund benefit calculations

  • Senior Analyst Programmer

    Jan 1991 - Apr 1995

  • Trainee Programmer

    Jan 1990 - Dec 1990

  • Actuarial Trainee

    Jan 1988 - Dec 1989
• 

  Andersen Consulting (Now Accenture)

  May 1995 - Oct 1996

  Systems Analyst

  Systems Analyst working at OK Bazaars BPM Account

• 

  Q Data Consulting

  Oct 1996 - Apr 1997

  IT Consultant

  Working as an IT consultant on Car Finance dealer system.

• 

  Silverline

  Apr 1997 - Mar 1998

  IT Consultant

  Worked at Commercial Union client site on Employee Benefit Systems.

• 

  Technology Plus

  Apr 1998 - Mar 2000

  IT Consultant

  IT Consultant on Y2K project on Customer Services and Billing Mainframe Applications.

• 

  Batelco

  Apr 2000 - Aug 2020

  Managing Development for Business Support, Operational Support and Corporate Systems:- Customer Relationship Management, Sales, Order Management, Faults and Complaints, Number Management, Credit Control, Service Level Management- Customer Interaction Channels (POS, Kiosks, Web, SMS, IVR, Mobile, Email, Fax, Directory Assistance, Call Center)- Billing and Mediation (Mobile, Fixed and Data)- Network (GIS, Inventory)- Enterprise Resource Planning- Business Intelligence- Enterprise Integration- Custom Applications Show less

  • Director IT Development

    Jul 2019 - Aug 2020

  • Senior Manager IT Development

    Jun 2014 - Jul 2019

  • NBN Systems Separation Advisor

    Jan 2019 - Jun 2019

  • IT Programme Manager (SIM Card Registration)

    Apr 2016 - Jun 2017

  • Manager IT Business Solutions (Customer Interaction and Services)

    Oct 2011 - May 2014

  • IT Programme Manager (Bahrain Number Portability)

    Nov 2010 - Oct 2011

  • IT Business Solutions Manager (Customer Service Applications)

    Sept 2009 - Oct 2011

  • IT Manager (Customer Care and Sales)

    May 2009 - Aug 2009

  • Internet Billing Applications Manager

    Oct 2007 - Apr 2009

  • IS Specialist

    Apr 2000 - Sept 2007
• 

  Self-employed

  Aug 2020 - now

  Information Technology Executive