Tanner Hensley, MSW, LSW

Experience

• 

  Commonwealth of Kentucky

  Jun 2014 - Nov 2014

  Social Service Worker 1
• 

  Necco.org

  Nov 2014 - Sept 2017

  • Recruited new foster parents• Worked with potential foster parents in completing essential paperwork• Tracked current foster families training hours• Trained potential and current foster families• Managed training set ups• Trained other team members in foster parent curriculum

  • Home Resource Assistant

    Jul 2016 - Sept 2017

  • Case Manager

    Nov 2014 - Oct 2016
• 

  Vantiv

  Sept 2017 - Feb 2020

  Sales Support Specialist

  At this point in my career, I offered exceptional service connecting with customers, assessing needs, and offering product solutions to advance business objectives. I also created detailed marketing strategies based on business sector, market landscape, and overall trends. In addition, I read research and presented changes to products, packaging or production with the objective augmenting environmental soundness and sustainability. Other responsibilities and accomplishments entailed:• Guided customers through the full journey of the process; offered insight about products, received orders, cancelled accounts, and resolved complaints to restore consumer confidence.• Maintained all records of customer interactions and transactions.• Calculated charges, collected payments, and arranged for subsequent billing.• Reviewed insurance policies and affirmed or denied if coverage would cover losses.• Contacted customers and offered updates on investigations, claims, or grievances.• Escalated unresolved complaints to other departments for additional handling.• Solicited sales for new services or additional products while building a sustainable pipeline of business.• Achieved and exceeded all KPIs and performance metrics during tenure.• Awarded a promotion to Tier 2 in just 6 months. Show less

• 

  Shelterhouse

  Feb 2020 - Apr 2020

  Housing Case Manager

  While in this position, I aided with daily operations by overseeing residents experiencing homelessness during their stay at the shelter. I was also entrusted with mediating interpersonal conflicts between residents, providing first aid, and tracking all interactions. In addition, I ensured compliance with all policies while offering a safe shelter to residents. Other duties and achievements entailed:• Counseled students with issues associated with family, financial hardship, and educational problems.• Crafted program plans focused on individual or group development.• Administered, coordinated, or recommended disciplinary actions, as required.• Communicated with medical personnel to discuss backgrounds or individual needs of residents. Show less

• 

  Necco

  Aug 2020 - Mar 2023

  In my most recent role, I established client relationships, analyzed records, completed assessments, and conferred with other individuals to facilitate mental or physical evaluations. I also collaborated with counselors, physicians, and nurses to arrange treatment for patients. In addition, I utilized my knowledge of social work to add value to treatment plans. Other duties and achievements entailed:• Reviewed operational reports and schedules to verify accuracy and efficiency.• Coordinated the supportive services department for a business, agency, or organization.• Defined objectives, determined timelines, and motivated employees in each department to achieve goals.• Monitored the facility to ensure safety, security, and maintenance at all times.• Onboarded and terminated clerical and administrative personnel, as required.• Commended for increasing home capacity by 20%; additionally, managed team through pandemic measures. Show less While in this role, I managed recruitment efforts for new foster parents, arranged marketing events within the community, and developed strategies to meet foster demand. I also presided over certification and recertification process as required by the state. I would also like to highlight that I was originally hired as a Licensing Specialist before being promoted to a leadership role. Other responsibilities and accomplishments included:• Assisted with actions required for foster home allegations, policy rights violations, or correction actions (CAPs).• Aided with the admission process from youth referral to placement.• Updated and maintained the foster parent database with accuracy and precision.• Oversaw all aspects of foster parent engagement, training, and certification.• Ensured all training met Hobb's principles of re-education as well as aligned with NECCO culture.• Reviewed referral declination and offered trainings to specifically address related issues.• Analyzed state regulations and ensured adherence to regulatory requirements.• Achieved file review goal of 100% on a consistent basis. Show less

  • Licensing Supervisor (Foster Care)

    Jan 2022 - Mar 2023

  • Licensing Specialist

    Aug 2020 - Jan 2022
• 

  Beech Acres Parenting Center

  Jan 2024 - now

  Team Lead

  Team lead for Wendys wonderful kids program