Phuoc Le (Kailly)

Experience

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  InterContinental Nha Trang

  Dec 2017 - Dec 2019

  Event Operation

  5* InterContinental Nha Trang 335 Rooms Take over Events Management

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  Mövenpick Hotels & Resorts

  Dec 2019 - May 2022

  Sales Executive

  * Directly handle booking enquiries for conferences and events across multi-outlets and prepare proposals in accordance with events sales policies and procedures (Proshiper- French Military Quarantine with 80 rooms night on 1-4 Mar 2022, Unicon Architects (Camping BMW Community), Vaccinated Group on 11-18 Nov 2021,..)* Arrange and co-ordinate meetings, events and any appointments.* Making quotation for group bookings, do follow-up with service team* Site inspection with clients to effectively and professionally convey details of the properties and service in resort.* Create and manage Company and Travel Agent profiles or Business block on the property opera system.* Ensures and prepare all documents produced by the Sales Department (i.e. BEO’s, contracts)* Respond to complaints from customers and give after-sales support when requested.* Manage and maintain sales executives and managers schedules, appointments and travel arrangements. Show less

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  InterContinental Phu Quoc Long Beach Resort

  Apr 2022 - Oct 2022

  Assistant Sales Event Manager

  * Main in charge of events in resort which received handover from MICE Sales team (U.S Embassy, Schneider Electric Group, ..)* Monitor all contractual agreements pertaining to pre-arrival, arrival, meeting space, food and beverage, and special concessions.* Effectively communicate to all venue departments the information necessary to successfully execute the client's needs while maintaining a good client relationship.* Establishes strong relationships with vendors to ensure maximization of hotel revenue.* Organization meeting with end-user/ internal meeting to handle group smoothly. * Served as a direct point of contact for clients, vendors, and participants concerning meeting specifications, requirements, preferences, confirmations, cancellations, schedules, cost summaries.* Prepare sales-related documents throughout the sales process (i.e proposals, Group Resume, Banquet event orders) in a timely manner. Show less

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  Meliá Hotels International

  Oct 2022 - now

  Sales Manager

  * Develop and execute sales plans, including direct sales, cold calling, and business-to-business marketing* Set sales targets for staff and monitor progress* Analyze sales data and project sales to determine profitability* Hire, train, and motivate sales staff* Update and monitor client accounts in the CRM* Sales pipeline: Manage the sales pipeline* Manage the sales budget* Analyze competitor rates and market trends* Report on sales activity* Build strong relationships with other departments, such as the front desk, housekeeping, and banquet team Show less