Kurt Schmechel

Experience

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  Best Buy

  Aug 1999 - Jun 2008

  Customer Solutions Manager

  Manage and motivate team of 100 plus employees to guarantee world class customer experience, increase sales profits, ensure efficiency, improve employee viewpoint, mentor and provide career development.Manage elevated customer calls due to sales, product quality, and installation related issues.Tour the sales floor regularly to coach sales team, and interact with customers to identify or resolve urgent issues.Analyze sales figures and forecast future sales volumes to maximize profits.Maintain awareness of market trends in the retail industry, as well as monitor local competitors.Promote Best Buy through job fairs, chamber of commerce, local media, and social networking sites. Update colleagues on business performance, new initiatives, and other pertinent issues.Organize special promotions, and events. Show less

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  Kardex Remstar

  Jun 2008 - Aug 2011

  Logistics Manager

  Manage global supply chain solutions for KardexRemstar U.S. division.Negotiate rates with transportation suppliers, International forwarders, customs brokers, and other 3PL providers.Coordinate all aspects of shipping from multiple facilities in United States, and Germany. Shipping methods include: Parcels, LTL, Truckload, Intermodal, International Ocean, Domestic and International Air shipments while ensuring U.S. Customs complianceManage inventory control by monitoring the receiving and shipping processes through a proprietary software system (Expandable) and SAP.Partner with customers, dealers, and technicians to coordinate time sensitive deliveries and installations Show less

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  IDEXX Laboratories

  Jul 2011 - now

  Responsibilities include Europe and North American order management teams. Promote Lean concepts while identifying business process opportunities, empower staff to develop solutions utilizing Visual Management, and DMAIC methods.Establish and manage policies and procedures, to ensure Sarbanes Oxley, and ISO compliance.Cross-functional communication and collaboration with multiple lines of business to gain alignment, manage elevated issues, and shared best practices.Drive continual improvement while maintaining policies and procedures to ensure IDEXX quality customer service.Project leader/ project team member. Solutions Builder, VetLab drop ship, ICS order entry transition, SOP paperless workflow, various product launches. Show less

  • Finance Business operations Manager, EMEA Instrument Orders , NA Sales Order Processing

    Jul 2011 - now

  • Finance Business Operations Manager, EMEA Instrument Orders, NA Sales Order Processing

    Jul 2011 - now