Thomas Ellacott

Experience

• 

  Blackburn Distributions

  Nov 2012 - Aug 2013

  Warehouse Assistant

  . Picking & Packing. Weighing out product. Collecting Deliveries. Posting out Items. Using Correct Returns Policy

• 

  Daisy Group

  Dec 2016 - Feb 2019

  • Line management of a team in line with Daisy procedures and policies, adhering to 1-1s and ensuring each team member has valid objectives in place to support delivery to our customer base.• Ensure that the team’s procedures are maintained to the Daisy Quality manual standards.• Working with each team member to develop their skills to enhance on the customers experience.• Liaise with other functional departments to address impact on your teams and drive improvements.• Undertake recruitment as required.• Monitoring performance of team and adherence in line with resource planning.• Be a knowledge point for escalated queries, providing an analytical viewpoint on billing tasks and ensuring your work is detailed.• Be an escalation contact for customers – by phone, email and face to face.• Sign off all credits raised by the team above the individuals credit limit.• Quality control team performance and service provided to Daisy customer base.• Address any issues on resource modeling and improvements needed.• Carry out any ‘ad hoc’ assignments and reports as and when required.• To be compliant with health and safety company policy and legislation. Show less

  • Desk Based Account Manager

    May 2018 - Feb 2019

  • Billing Process Executive

    Sept 2013 - Feb 2019

  • Billing Process Executive

    Sept 2013 - Feb 2019

  • Customer Service Billing Team Leader

    Dec 2016 - Jan 2018
• 

  Aurora

  Feb 2020 - Sept 2020

  Onboarding Specialist

  My Role is to liaise with clients and onboard new and existing resellers on to our new self managed billing platform Affinity Billing Lite.This is done through a series of meetings and training sessions to give our clients knowledge of the platform and how to get the best out of it.

• 

  Union Street Technologies Ltd

  Sept 2020 - Aug 2022

  Onboarding Specialist
• 

  Giacom

  Aug 2022 - Jun 2024

  Revenue Assurance Analyst

  Worked to identify improvements to existing reporting tomeet information demands from users.Conducted new business development to create new marketpathways and encourage business growth.Designed and implemented standardised reports, leading toextra insights into business performance.Applied advanced Excel skills to manage data using pivottables, VLOOKSUPs, SUMIFS and Index Match.Conducted ad-hoc analysis and problem-solving to securerelevant information and identify critical issues.Interpreted data affecting price, yield, stability and futuretrends for accurate risk assessment. Show less

• 

  Umbra Security Group Limited

  Jun 2024 - now

  Head of Sales Marketing

  If you have any fire or security needs, feel free to reach out to me! We’re here to help keep you safe and secure.#FireSafety #SecuritySolutions #ContactMe