Jonathan Schlueter

Experience

• 

  Walgreens

  Jun 2005 - Apr 2017

  Sr. Certified Pharmacy Technician/Assistant Manager

  Sr. Certified Pharmacy TechnicianResponsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.Assistant Store Manager:Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.Assist with ensuring the Outdate program is followed with team members. Show less

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  Aurora Health Care

  Feb 2012 - Feb 2018

  Inpatient Cert. Pharmacy Tech

  Performs a variety of clerical, distributive, technical, and data gathering duties in order to provide medications to patients and support the pharmacists.Provides distinctive, personalized care and services by listening, prioritizing, anticipating, and responding to the needs of both internal and external customers and striving to exceed customer expectations.Performs product ordering and processing in a timely manner identifying and resolving issues. Dispenses medications, including restocking of automated storage devices.Accurately prepares non-sterile products. Show less

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  UW Health

  Mar 2017 - May 2019

  Medication Access Specialist

  Assists with Prior Authorizations and Financial AssistanceMaintains current knowledge of medical modalities as well as new protocols established for patient populations.Solid understanding and knowledge of payer contractual requirements, registration workflows, and prior authorization requirements to ensure staff follow establishes procedures to maximizereimbursement and minimize write-offs

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  SSM Health

  Jul 2019 - Aug 2020

  Medication Access Specialist

  Initiates Prior Authorizations and Financial AssistanceImproves patient service experience through the provision of benefits investigations and conducting prior authorization services. Develops a thorough understanding of payer reimbursement and paĴerns for pharmacy and medical claims with third parties.Interacts with hospital and clinic employees, including but not limited to pharmacists, clinical staff, fiscal personnel, department managers, access services staff, coding staff, and billing assistants. External contacts include but are not limited to third party payers, manufacturers, prescription benefit management companies, external pharmacy personnel, and referring providers and their support staff. Show less

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  Cognizant

  Dec 2020 - now

  •Business / Customer/articulate/communicate in a manner that is understood by clients/end users/connect with the customer through various channels including chat support/effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client in a manner that is understandable by the end user• Handling first level transactions this role will handle complex process steps/transactions and resolve queries/complaints with customers/clients in related domain area as defined in SOP with minimal Supervision.• Handing G&A process and support.• Pharmacy claims and adjudication Show less

  • Business Process Analyst

    May 2024 - now

  • Senior Process Executive

    Dec 2020 - Apr 2024