Adrien Hensley

Experience

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  Embry-Riddle Aeronautical University

  Aug 2006 - Aug 2009

  Catalogued newspapers, maintained shipping, monitored phones, and assisted customers. Led and educated 2-3 groups of approximately 30 incoming students every semester (4 times/year) Assisted Introduction to College professor with grading and student help; Counseled & aided approximately 30 freshmen students each semester.

  • Avion Secretary

    Sept 2008 - Aug 2009

  • Orientation Leader

    May 2006 - Aug 2009

  • Peer Mentor

    Aug 2006 - May 2007
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  American Eagle Outfitters

  May 2007 - Dec 2007

  Sales Associate

  Customer assistance, cashier, denim expert, seasonal work

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  LearningRx

  Apr 2010 - Apr 2011

  - Marketed LearningRx program to potential customers and developed and implemented 2011 marketing plan for Port Orange and Ormond Beach franchises. - Visited and educated healthcare personnel and educators, organized public relations events, and developed new graphics for LearningRx Port Orange presentations. - Trained & strengthened students’ learning skills using cognitive task training.

  • Director of Marketing

    Jan 2011 - Apr 2011

  • Cognitive Skills Trainer

    Apr 2010 - Apr 2011
• 

  Boeing

  Apr 2011 - Jun 2021

  WORKSTREAM LEAD - AGILE WORKFORCEGuided the strategy for Information Technology & Data Analytics talent mapping, upskilling, and continuous learning culture.Key Accomplishments - Developed target roles, skills, and organizational design in support of Product and Agile Transformation, including approximately 6000 IT&DA employees. - Developed and delivered training and curriculum solutions across Boeing, including creation, co-facilitation, and facilitation of workshops. - Conducted maturity assessments, corrective action planning, and improvement initiatives to ensure transformation is fully integrated into the organization.ENTERPRISE AGILE TRANSFORMATION COACHUsed agile and product management expertise to connect IT&DA strategy and priorities to operational activities of the Lean Agile Center of Excellence (LACE).Key Accomplishments: - Consulted and coached on Lean Product Management and Agile best practices for 787 Program Special Initiative (a large scale process improvement project), enabling 7 cross-functional engineering teams to align on strategy, establish appropriate metrics, and execute on value delivery on a highly complex engineering issue. - Coached Manufacturing Execution System Agile Solution Train, increasing DevOps Maturity and Quality across 10 Agile Teams. - Co-led Boeing’s Agile Leadership and Literature Group, teaching and inspiring and average of 400 Agilists and Leaders monthly. - Created and led the Boeing Lean Product Management group to enable the career growth and inspire 250 (and growing) aspiring product managers. - Led a team of 20 Senior Agile Coaches and Leaders through the creation of team operating norms, a coaching service catalog, and coaching KPIs, to improve alignment and performance for the Lean Agile Center of Excellence. - Led 2020 conference speaking mastermind groups, inspiring 9 new speaker to present at industry conferences. Show less AGILE PRACTICE LEAD - LEAN PRODUCT MANAGEMENT & USER EXPERIENCE DESIGNLed the product design and product management practices for Boeing’s Digital Enterprise Environment to accelerate the transformation of teams by using user-centered design, agile, and lean product management subject matter expertise.Accomplishments: - Improved agile practices & tools, resulting in an increase in product delivery efficiency & overall team performance for engaged teams. - Facilitated smooth on-boarding of new teams by creating agile & product management coaching aids, resulting in improved engagement satisfaction. - Proactively educated and promoted the use of agile and product management processes, through the ownership and delivery of the Product Management Workshop. - Led a global team of 30 Agile Leaders, Program Managers, and Coaches through an alignment workshop to create a common vision, shared OKRs, and aligned operating cadence, resulting in improved team of team norms, increased morale and productivity, and an increase in cross-site collaboration.DIGITAL TRANSFORMATION ENVIRONNENT AGILE AND LEAN PRODUCT MANAGEMENT COACHUses expertise in agile, product management & generative coaching to consult with domestic & international clients using group facilitation, individual mentoring & team consultations to help teams deliver more value to users more effectively & with higher quality.Accomplishments: - Coached Internal Boeing Application Development team to make more accurate delivery value predictions (through a 61% decrease in user story volatility), increased speed (by decreasing the amount of wasted time due to unclear user story direction – measured through user story queue times), and increased confidence in product direction. - Coached an Internal Boeing Refactoring effort, enabling the completion of their targeted outcome 30 days earlier than their projected completion date. Show less Led process improvement workshops and interviews with stakeholders and end users to understand and produce a vision, strategy, and design and then break it down into an actionable backlog of epics, capabilities, and user stories for the development team. Acted as lead analyst for multiple Manufacturing & Quality Systems products, including: records and data management, automation of data analytics, visualization, and movement, and records management.PRODUCT MANAGER & SCRUM MASTER• Defined & prioritized product capabilities & features• Managed product backlogs, wrote & decomposed user stories• Managed outcome-based product roadmaps• Prioritized technical dependencies into backlog based on business priorities• Provided user support of software applications & developed user training• Ensured timely delivery of designs to meet development priorities• Created cadence for managing releases for multiple IT projects, bridging business goals, user needs & feasibility to design & ship products• Worked with dev team to establish test approach & technical prioritiesLEAD SYSTEMS & DATA ANALYST• Performed complex data analyses to determine technical requirements dependent APIs• Facilitated Root Cause Corrective Action projects for issue management for various IT systems.• Used design thinking to understand existing applications, system data, business processes and constraints• Used lean & user research techniques to clarify requirements by reviewing business process needs• Analyzed complex data to correctly understand the user & stakeholder needs• Led the generation & development of lean experiments & solutions• Led the development of test plans & complex scripts AGILE TRANSFORMATION COACH• Administered Agile team maturity assessments & created team development plans• Led workshops & meetings to coach stakeholders to understand & produce a product strategy & vision & then break it down into a backlog of epics, features & user stories Show less Senior Technical Lead | 787 Build Integrator | Business Analyst | Product OwnerActed as a senior lead, build integrator, and business analyst for globally distributed engineering team, directing, coaching, and mentoring team leads and managing various lean process improvement projects.Accomplishments: - Acted as team lead of up to 6 technical experts for stowbins, attendant modules, video control stations, and emergency equipment, maintaining a 99% on time completion of scheduled work. - Conducted goal-directed task analyses and user research to create standardized processes and templates for internal build plans to automate and streamline work, reducing work flow by 70%. - Led a team of Manufacturing Engineering Leads and Subject Matter Experts to develop and facilitate training for Boeing South Carolina to upskill a team of 30 Manufacturing Engineers and Planners for new statement of work. - Led a cross-functional engineering and manufacturing team to develop a new optimized kitting process to meet integrated build plan needs, saving 46 manufacturing labor hours per airplane. - Developed and prioritized product backlog for the creation of a front end system used by shop personnel, performing user research, creating and evaluating end item prototypes, and performing usability testing of the final design for the user interface. - Led a cross-functional engineering team to perform the analysis of 110 787 overhead stowage bin manufacturing build plans to reduce labor by up to 70% through the creation of a lifecycle balanced manufacturing build plan system solution. - Analyzed objectives and constraints of manufacturing operations and safety criteria to offer options to resolve manufacturing issues related to out-of-sequence installation of newly designed 787 Sit Down Video Control Station. - Coordinated engineering revisions and out-of-sequence build plan with multiple organizations to ensure producibility and minimum disruption to Flightline. 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  • Enterprise Agile Transformation Coach

    Dec 2019 - Jun 2021

  • Product Management Consultant

    Apr 2018 - Dec 2019

  • IT Systems & Data Analyst - Project Lead

    Jul 2015 - Apr 2018

  • Operations Integration & Support Engineer - Team Lead

    Apr 2011 - Jul 2015
• 

  Edward Jones

  Jun 2021 - now

  As a Team Leader, I drive team performance and foster a culture of continuous improvement and alignment with strategic objectives. I lead Release Train Engineers (RTEs) and Scrum Masters (SMs), developing their coaching and facilitation skills while holding them accountable for delivering predictable, high-quality results.Key achievements include:Increased NPS score by 11% (from 50% to 61%) by incorporating stakeholder feedback and improving service delivery across teams.Led coaching cohorts for 32 associates, building leadership development and aligning teams with agile transformation goals.Improved say/do ratios (from 84% to 103%) and reduced cycle times through improved backlog management and adoption of new tools by previously resistant teams.Developed an execution performance monitoring framework, increasing accountability for RTEs and SMs, leading to improved business agility and execution consistency across the portfolio.Partnered with product and technical leadership to establish matrixed leadership agreements, fostering cross-functional collaboration and feedback loops for improved decision-making.Mentored associates in a leadership development program, helping two team members advance their careers, including one accepted into a leadership initiative.Co-led an Inclusive Leadership workstream, coaching leadership on strategy development, resulting in the finalization of the 2024 DEI strategy.With a focus on change management, cross-functional collaboration, and data-driven decision making, I support transformation efforts and help teams deliver value sustainably and efficiently. Show less Senior leader for the Agile Operations & Digital Learning departments, responsible for leading the executive level product and agile transformation strategy, including digital upskilling, agile change management, and the agile center of excellence. - Increased department engagement score by 16% in one year, despite disruptive organizational changes, demonstrating a significant boost in associate experience. - Utilized internal coach mentoring program and strategic partnerships to grow internal agile dojo, leading to a 300% boost in service throughput. - Proactively collaborated with Digital Technology leaders to enhance learning and leadership development. Result: 4 new learning pathways and continued partnerships. - Led the development of a shared OKR framework for Digital Learning and Colleague Enablement departments, resulting in increased efficiency and alignment with firm goals. - Implemented department re-design as part of a larger division re-org, resulting in a 3% increase in associate engagement and greater team cohesion. - Recruited and trained 4 top-performing Digital Team Leaders, elevating the department's leadership and impact. - Led strategic thinking process to define clear purpose and vision for each department team. Implemented metrics and tracking for all services. - Implemented Pluralsight Rules of Engagement, saving $1mil/yr on formal learning tools, while strategically meeting skilling and re-skilling needs for associates. - Led creation of Lean-Agile Leadership Coaching Service, utilizing product management expertise to identify service need, hire new coaches, and pilot in portfolios, resulting in improved performance for Digital Division Leaders. - Utilized product management and agile methods to successfully lead three teams through the design and launch of a new Business Systems Analyst Learning Page and Pathway, which included a Community of Practice, Self-Led Learning, and interactive workshops. Show less Leader responsible for the product and agile center of excellence at Edward Jones, including: - leading a team of senior agile coaches - informing the product and agile transformation strategy for Edward Jones' Digital Division - ensuring delivery excellence for product and agile coaching engagements - managing the delivery of product and agile training across Edward Jones - using customer and stakeholder feedback to iterate existing products and services and create new enabling services to support agile transformation - mentoring agile coaches and peer leaders in product management and agile ways of workingKey Accomplishments: - Utilized strategic thinking and leadership skills to co-lead Digital Product Management 2021 strategic planning initiative, resulting in successful creation of prioritized 2022 roadmap, recognition from CIO, and publication in the Digital Newsletter. - Decreased vendor contract dependence by leading an enablement workshop for 30 senior agile coaches, resulting in increased capabilities of internal associates. - Led and partnered with Agile Coaches to create and pilot new internal agile training offerings using product and agile methods, decreasing reliance on external training and certifications. - Strategically increased internal agile coaching hires through Agile Coaching Growth Strategy, resulting in a 25/75 split with external agile coaching hires. - Demonstrated analytical leadership skills by reconciling data to identify 5 unused headcount, reallocating to highest priority hiring needs and saving the division up $500K annually in labor costs. 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  • Team Leader - Digital Delivery Services

    Feb 2024 - now

  • Department Leader - Agile Operations & Digital Learning

    Jan 2022 - Feb 2024

  • Product and Agile Center of Excellence Team Leader

    Jun 2021 - Jan 2022
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  SWE Lowcountry

  Jul 2024 - now

  Marketing and Communications Chair (Volunteer)

  As FY25 Communications Chair (volunteer) for the SC Lowcountry Chapter of the Society of Women Engineers (SWE), I lead the strategic planning and execution of chapter communications to drive engagement and advance key initiatives. I manage multi-channel communications (social media, website, newsletters, email) and ensure alignment with professional development, outreach, and advocacy goals. Through stakeholder engagement and collaboration with leadership, I work to increase the chapter's visibility and foster partnerships that strengthen our presence in the engineering community. My focus is on delivering data-driven results that enhance member engagement and support organizational objectives. Show less