Bridgette Tolbert

Experience

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  ALOMA D JOHNSON CHARTER SCHOOL

  Jan 2012 - Jan 2013

  Teacher Assistant/ Substitute Teacher

  As an enthusiastic educator, I've collaborated with colleagues to foster dynamic and supportive classroom environments for students in grades K-4. Through the implementation of differentiated instruction, I've tailored teaching methods to meet diverse learning needs, contributing to noticeable improvements in student engagement and performance. My commitment to fostering foundational literacy and math skills is evidenced by positive feedback from lead teachers and the success of interactive small group activities. With a seamless transition into the role of a substitute teacher, I've effectively delivered prepared lesson plans and maintained classroom discipline. These experiences reflect my dedication to creating an inclusive and participatory learning atmosphere that ensures comprehensive understanding and academic growth for students. Show less

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  First Niagara Bank

  Jan 2013 - Jan 2015

  With a proven track record in credit management, I have consistently demonstrated my expertise in guiding customers through tailored repayment plans, resolving delinquent accounts, and delivering exceptional customer service. My role at First Niagara involved conducting in-depth analyses of customer payment histories, ensuring accurate reporting, and leading strategic collection actions. I played a pivotal role in comprehensive investigations into delinquent accounts, locating customers and collateral assets for effective collection efforts. Maintaining a low delinquency ratio, I showcased a commitment to preserving the bank's financial health. Recognized for outstanding performance and leadership, I was promoted to Team Lead, where I provided guidance, support, and mentorship to junior credit adjusters. My achievements include successfully negotiating repayment plans, developing streamlined processes for analyzing payment histories, and leading a team to surpass collection targets, demonstrating strong leadership and motivational capabilities. Show less With a strong background in financial services, I bring comprehensive expertise in managing delinquent accounts and implementing strategic collection measures to mitigate bank losses. My role at First Niagara involved conducting thorough research to identify and rectify discrepancies in loan balances, contributing to heightened customer satisfaction and precise company records. I ensured strict adherence to federal and state laws, maintaining meticulous compliance with internal policies to guarantee ethical and legal debt collection practices. Recognized for exceptional performance and dedication, I earned promotion to Credit Adjuster II, showcasing an expanded capacity to handle complex accounts and contribute significantly to the bank's successful debt recovery efforts. My achievements include the initiation of effective collection strategies, reducing delinquency rates, and demonstrating a commitment to upholding compliance standards. Show less

  • Credit Adjuster ll / Team Lead

    Jan 2014 - Jan 2015

  • Credit Adjuster l / Credit Adjuster ll

    Jan 2013 - Jan 2014
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  HealthNow New York Inc.

  Jan 2015 - Jan 2021

  Claims Processor

  Results-driven professional with a comprehensive background in claims processing, encompassing various lines of business such as Med/Surg, Outpatient, Inpatient, and Dental claims, including adjustments for each category. Adept at identifying and rectifying claim errors through the application of Standard Operating Procedures (SOPs) and Desk Level instructions, ensuring precise and timely processing. Demonstrated ability to maintain a consistent track record of surpassing productivity requirements while upholding stringent quality standards, leading to error-free claims processing. Proven expertise in collaborating seamlessly with internal departments to address and resolve technical issues, contributing to a cohesive and efficient operational environment. Exhibits flexibility in adapting to evolving demands, engaging in special projects, and showcasing exceptional teamwork. Key achievements include processing a high volume of claims with elevated productivity and accuracy, addressing complex errors, and actively participating in critical system upgrade projects. Show less

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  Allure Beauty & Body Lounge

  Apr 2021 - now

  Business Owner, Esthetician

  Founded and established Allure Beauty & Body Lounge, a premier esthetic studio, and continue to drive its success as the owner and operator. I have strategically developed and executed business strategies, resulting in consistent revenue growth and an expanding clientele base. Leading a team of two estheticians and support staff, I foster a collaborative and empowering work environment, ensuring operational efficiency. My commitment to exceptional service and personalized treatment plans has cultivated strong client relationships, reflected in a high rate of customer retention. Overseeing day-to-day operations, implementing effective marketing campaigns, and participating in industry events, I keep Allure at the forefront of industry advancements. Key achievements include a significant increase in annual revenue within the first two years, elevated client retention rates, and successful leadership in improving the team's skill set for enhanced operational efficiency. Show less

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  Big Brothers Big Sisters of America

  Jul 2023 - now

  Enrollment Coordinator

  Dedicated Child Enrollment Coordinator at Big Brothers Big Sisters, contributing significantly to the organization's success. Successfully implemented the referral and intake process for the Community Based Mentoring Program, conducted impactful in-home enrollment interviews, and managed a caseload of waiting children. Skilled in project management, relationship cultivation, and event coordination. Adept at developing rapport with diverse stakeholders, demonstrating success in project management, organizational skills, and a deep understanding of cultural, educational, and socio-economic factors. Thrives independently and collaboratively, upholding organizational beliefs and values. Show less