Jennifer Pasquarello

Experience

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  IKEA IT

  Jan 1999 - Jan 2011

  Maintain and develop IT Service Management (ITSM) ideas and ITIL processes and best practices including Availability Management, Change Management, Problem Management, Incident and Event Management, Service Level Management, Service Asset and Configuration Management globally.• Increased sales by employing ITIL processes and aiding in business-minded IT support.• Key member of Availability and Service Asset and Configuration process development teams.o “Go to person” for evolution of ITIL processes.o Developed and delivered tool to aid service managers in measuring services’ performance regarding availability. Minder weergeven

  • Method and Process Specialist

    Jan 2007 - Jan 2011

  • Service Support Specialist

    Jan 2006 - Jan 2007

  • Reatil Support Specialist

    Jan 2002 - Jan 2006

  • Sr. Data Center Operator

    Jan 1999 - Jan 2002
• 

  Master Cleaning Services, LLC

  Sept 2011 - now

  Owner/Manager

  Residential & Commercial Cleaning in Montgomery Countyhttps://www.facebook.com/MasterCleaningServicesPa

• 

  THR Insurance Agency

  Dec 2017 - Jan 2018

  Licensed Property & Casualty Insurance Agent in PA
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  FirstService Financial

  Jan 2018 - now

  Insurance Underwriter