Experience

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  Hmv

  Jan 2003 - Jan 2006

  Games buyer

  -Staff Rotas -Merchandising and maintaining of Sections-Making sure new releases were in and on time-Stock adjustments-Booking on stock Rewraps/Faulty Returns-Competitor checks Bringing tills up at end of day-Merchandising of New Release charts-Cross filing of New Releases into the A-Z-Till Operator -Training new staff-CDP Training (Continuous Development Plan) -Customer Service leader-Customer Conversion -Increasing the ATV by using add on sales Vis mindre

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  Next group plc

  Nov 2006 - Jan 2007

  Grade 8 manager

  Next is the largest clothing retailer by sales in the United Kingdom & Ireland.During my time here I worked as a Grade 8 Manager in the housewares department and my main duty was to lead a team of up to 5 staff members, delegate tasks, oversee all refunds, organise weekly and daily staff rota’s, train, motivate and coach employees in best practice customer service to ensure the team were customer focused at all times and ensuring all staff were fulfilling their daily duties. I was also a key holder for the store and trained staff members on the company core values and product knowledge. In addition to this, I was responsible for opening/closing the store as well as the handling of cash, meeting sales targets, merchandising and implementing all stock reports and monthly floor moves. Vis mindre

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  Urban outfitters

  Jan 2007 - Sept 2009

  Backstock manager

  -Actioned Sale Markdowns / Rolldowns -Opening/Closing the Floor -Planning and Actioning store moves-Fitting Rooms -Creating Visually Strong Displays-Operating Tills / Handling of Cash-Delivery Processing.-Transfers In/Out-Maintaining Customer Service-Yearly Cycle Count

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  State magazine / state.ie

  Apr 2009 - Jan 2014

  Freelance photographer

  Photographed Gigs, Concerts and Live music Events.Directed & set up photo shoots with local independent & unsigned Irish musicians as well as a few international acts. These photo shoots were my contribution to the website's day to day running, be it for editorials or be it for Live review's of artistsEach year I take part in a music photography exhibition with State and display my work alongside about 10 other photographers who I work with.Exhibitions alone have taught me a great deal of information regarding printing, framing and preparing a small-medium sized project. Vis mindre

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  Ian keegan photography

  Jun 2009 - Jan 2022

  Photographer

  Commercial Photographer in Northern Norway who specialises in landscape, portraits and professional headshots.Also fully trained in image editing & post production in a variety of software applications including; Adobe Photoshop, Adobe Lightroom, Capture One and the Nik Collection.

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  Smyths toys

  Aug 2011 - Sept 2012

  Software department

  Visual Merchandising of Department Daily, Spot Check on Chart titles & availability, organising & filing of titles in to their relevant formats.

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  Spar

  Sept 2012 - Jan 2013

  Nightshift supervisor

  -Delivery Processing -Adhering to delivery protocols -Having the store ready for 5am Flights (First) -Communicating back to manager(s) -Opening up Terminal 1 Arrivals Store -Opening up Terminal 1 Departures Store -Operating the tills / Cash Drops -Ensuring change in tills -Cleaning Coffee Machines -Returning Magazines/Newspapers

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  Convergys

  Jan 2013 - Jan 2015

  Working for Convergys, I am known as 'Green Across the Board' when it comes to the service I deliver both on the phone and through email correspondence with my customersFor the final quarter of 2013, I consistently delivered 100% Top Box & 0% Bottom Box Surveys with an issue resolve rate of 100% Combining both my soft skills and my ability to tackle technical issues head on, I adapt quickly to the customers needs and skillset, making it a more personable experience for them I also headed up a huge customer service project over the January / ramp down period in which I had tight deadlines to follow up with customers who's cases were still unresolvedThis project proved hugely successful for my January stats alone and has stood to me during my time in Convergys. I have consistently hit my Metrics month on month and am always excited to see what my customers have said in their verbatimsHere's a few more details about my role;-I provide continuous technical support to Xbox Customers via telephone and email correspondence-I provide expertise in each assigned Xbox LOB - Hardware, Live, Billing, and Retention-The position is a performance based role based on Metrics and Related Targets-I am responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction-I regularly track & document customer & problem information in call tracking database (ASD)-I am fully committed to protecting customers privacy and information (PII)-I have successfully completed training activities regularly to maintain technical currency, and to broaden product knowledge-I regularly participate in call coaching and demonstrate a commitment to personal improvement-I also maintain an acceptable level of productivity and timeliness Vis mindre

  • Nikon Support Professional

    Aug 2014 - Jan 2015

  • Support Professional

    Jan 2013 - Jan 2014
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  Talech

  Jan 2015 - Jul 2015

  Product support engineer

  talech provides merchants with rich analytics and deep insights that help them run their businesses better. talech is a simple yet powerful point of sale software, built by a team from Yahoo!, eBay, Amazon, Apple, Zynga and Oracle. Learn more at talech.comI played a part in the setting up of the EU Headquarters in Dublin, Ireland. We started off as ateam of two but quickly brought our numbers up to a team of 5 and is rapidly growing with the needs of the business.i. I acted as the the primary point of contact to handle and resolve customer issues via phone& e-mail for both EU and US talech customers.ii. I provided troubleshooting for both Network & Hardware related issues by asking the rightquestions and making sound judgments.iii. I provided support in a timely and professional manneriv. I assisted customers by triaging issues effectively and escalating critical onesv. I composed friendly and thoughtful responses to customers via e-mailvi. I was able to identify patterns in customer issues and requests and suggest improvementsto processes and product featuresvii. A big part of my job was working collaboratively with engineering, product and operations and we would have a weekly sync up between the site in Dublin and the site in San Francisco, California.viii. I also provided product info to sales teams & conducted product demos to customersTowards the end of my tenure with talech, my own calls were being used for training and quality assurance. I also designed some of the existing training decks we have in the EU site until this very day. Working for talech was such an amazing opportunity for me and really made me feel valued as a member of a team. I hope I get the opportunity once again in the not so distant future to feel that again! Vis mindre

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  Polarvakt

  Jan 2016 - Jan 2016

  Assistent/prosjektarbeider

  Polarvakt var min aller første jobb på Fauske, og det ble først lovet kontraktarbeid for et prosjekt devar leid inn for. Jeg lagde låser og innstallerte både låser og alarmer og strakk kabler der de måttestrekkes, og hjalp til der jeg kunne hjelpe til når prosjektet begynte å gå mot slutten.

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  Kaptein larsen

  Jan 2016 - Jan 2016

  Bartender

  Dette var min første faste jobb jeg fikk på Fauske etter å ha flyttet hit. Mine arbeidsoppgaver var å værevanlig bartender og servere mat til kundene. Jeg hadde ansvar for å åpne eller stenge baren forkvelden, det kom selvfølgelig ann på skiftet, og dermed fikk jeg litt ulike arbeidsoppgaver.På dagtid måtte alkoholen telles, jeg måtte sørge for at alt var rent og pent og sjekke om øl-rørene varrene. På lukketid så var det igjen å sjekke at alt var rent, og telle pengene og alt annet som måtte bli teltfør jeg sørget for at alt ble låst.Det var i denne jobben hvor jeg kom i snakk med Eskil som ville ha meg til å jobbe på hotellet somhadde samme eier. På denne måten kunne de også leie meg ut til Kaptein Larsen utenom sesongen omde trengte. Vis mindre

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  Scandic hotels

  Sept 2016 - Jan 2021

  Servitør
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  Goman nordland

  Jan 2022 - now

  Baker