Yeshwanth Durga Kumar

Experience

• 

  HCLTech

  Feb 2021 - now

  -Currently working as L2 Remote desktop support Engineer at HCL tech with client Ascension -providing remote support to user desktops/ laptops /Mvd’s / virtual machines / printers / scanners along with supporting of other health care equipment.-Resolving priority 1-4 incidents / requests within their respective SLA deadline -Software installations and deployment on windows machines -Configuration of applications on user machines-software and application troubleshooting -Adding / troubleshooting Network printers and drivers and network drives-Setting up remote access to users working remotely for smooth operations of clinical applications and business -Collaboration with various teams I.E End user engineering, network, telecom, server , Security , Encryption, On-site field services , collaboration, Access management in order obtain closure of Resolution Barriers.-Pro actively identifying the root cause of the errors / issues and troubleshooting them efficiently-Experienced in Auditing the SLA elapsed / Breached tickets along with the Audit team and finding out the Root causes for breaches, working on the process to minimise them.**Currently having experience with softwares / issues regarding -O365 , G suite , Adobe suite , Cisco VPN , Pulse secure , Forticlient , Cerner , Citrix , Zoom, tableau , Printer logic , Bomgar , Symantec , bitlocker, VDI , virtual machines , Printers and drivers , Avaya , CIPC etc Show less Currently working with HCL technologies for a project named Ascension technologies as an OFFSHORE FS QC Analyst dealing with-My team and I are the point of contact between help desk and technicians working on-site making sure every incident / request is being routed to right place and resolved accurately.- incident handling - incident routing & analysis - SLA acknowledgment-Work order tasks creation- new hire creation process-Laptops/ desktops Refresh tasks creation and checks -Running breach reports and analysis- Maintaining daily reports -Creating/ handling dashboards - sla adherence of different types of incidents and tasks among number of ministries and teams of field services all across Ascension tech based in United states. Show less

  • Remote desktop support Engineer

    Apr 2023 - now

  • IT Analyst

    Feb 2022 - Apr 2023

  • Project Intern

    Aug 2021 - Feb 2022

  • Techbee scholar

    Feb 2021 - Aug 2021