Experience

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  Ecco outsourcing

  Apr 2017 - Jan 2019

  Operation support trainer

  · Provide Soft Skills & Technical knowledge training for newcomers.· Conduct TNA· Provide motivation sessions and refreshments for old employees.· Perform coaching/training for Quality Assurance alerts (Third alert)· Perform coaching/training for received cases and escalations from clients· Perform periodical (Quarter) verification (for CSRs and KCRJs)· Support in knowledge update communication to Operations· Prepare material for new accounts upon receiving info from Senior Trainer· Review & Maintain consistency of training materials.· Submit stationery requirements to Senior Trainer· Provide sales skills· Reporting Training batches attendance and verification Show less

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  El moasher holding group

  Jan 2019 - Feb 2020

  Learning and development specialist

  · Provide Soft Skills & Technical knowledge training for newcomers.· Conduct TNA· Provide motivation sessions and refreshments for old employees.· Perform coaching/training for Quality Assurance alerts (Third alert)· Perform coaching/training for received cases and escalations from clients· Perform periodical (Quarter) verification (for CSRs and KCRJs)· Support in knowledge update communication to Operations· Prepare material for new accounts upon receiving info from Senior Trainer· Review & Maintain consistency of training materials.· Submit stationery requirements to Senior Trainer· Provide sales skills· Reporting Training batches attendance and verification Show less

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  E3melbusiness - إعمل بيزنس

  Feb 2020 - Nov 2021

  Senior training and development specialist

  Team Management:Skillfully managed a team of trainers, ensuring they were aligned with organizational goals and values.Identified training and developmental needs, fostering loyalty to the organization.Training Programs:Developed highly effective training programs that optimized available resources and addressed specific needs.Continuously updated training materials to reflect the latest industry standards and trends.-Needs Assessment:Systematically identified both current and future training needs through rigorous analysis methods.Devised tailored training and development plans that met the expectations of our teams.Program Evaluation:Routinely monitored and evaluated the effectiveness and success of our training programs, ensuring a strong return on investment.Employed a wide variety of training methods to maximize learning outcomes.Collaboration:Collaborated closely with the HR team to design comprehensive development plans that aligned with our organizational objectives.Acted as a subject matter expert, sharing the latest trends and best practices in training and development. Show less

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  Alhadaf for trading & investment

  Aug 2021 - May 2022

  Sales manager

  Sales Management:Successfully managed three teams of sales team leaders and sales agents, consistently exceeding sales targets.Set and adjusted sales goals, closely monitored team performance, and implemented process improvements.Team Development:Fostered a culture of job satisfaction by swiftly resolving issues, introducing new perks and benefits, and organizing team-building activities.Provided coaching, mentoring, and feedback to team members, driving individual and collective success.Training and Development:Identified training and developmental needs through various methods, including training needs analysis, job analysis, and performance appraisals.Developed and executed training programs that maximized available resources, enhancing team loyalty and performance.HR Collaboration:Collaborated with the HR team to design and implement development plans.Maintained a keen understanding of training trends, developments, and best practices, ensuring that our training initiatives remained innovative and effective. Show less

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  Tuwaiq for trading & investment

  Feb 2022 - now

  Operations manager

  Team Leadership and Strategy:Successfully managed multiple sales teams, including sales team leaders and sales agents, ensuring alignment with organizational objectives.Developed and executed strategic sales plans, setting ambitious sales targets, and establishing efficient sales processes.Operational Excellence:Continuously optimized sales processes, identifying bottlenecks, and implementing improvements to enhance sales efficiency.Led teams to reach and exceed sales targets, and monitored performance against key performance indicators (KPIs).Training and Development:Identified and addressed training needs, developing programs that maximized available resources.Established a culture of ongoing learning and growth, offering mentorship and coaching to team members.Resource Management:Collaborated closely with the HR team to design comprehensive development plans that aligned with our organizational objectives.Ensured effective inventory and supply chain management to maintain product availability.Data-Driven Decision-Making:Leveraged data and market trends for accurate sales forecasting, which supported resource planning and realistic sales objectives.Generated in-depth sales reports, providing insights for informed decisions and ongoing improvements.Customer Focus:Cultivated positive customer relationships, addressing inquiries and concerns promptly, resulting in high customer satisfaction.Budget Oversight:Managed the sales department budget efficiently, allocating resources to achieve sales objectives.I invite you to connect with me to explore how my expertise in optimizing sales operations and empowering sales teams can bring remarkable results to your professional network. Show less