Experience

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  Cambridge center

  Jun 2007 - Sept 2009

  Customer service

  Customer care the main Goal Then:•Responsible for successful execution of orders . • Prepare contracts, proposals and price quotations.•Actively participated in reducing wastages by boosting profit margin from 25% to 32% through continuous improvement efforts that wastages can be minimised from every point of production - sourcing, manufacturing, packaging and distribution.•Established good professional relation with new and existing customers.

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  Spices and herbs company organiclandco.com

  Oct 2009 - now

  Export manager & marketing director

  Receive the orders from the customer & proceed with the initial activities. Follow up letters of credits with the customers & issuing from the bank Review the letters of credits & issue documents Follow with the forwarders until the container exported Deal with shipping lines to catch the best offers and working throw the booking from by Internet. Review with the clients to fix any problems Correspond with production, warehousing, and finance to finalize each order & assure that every shipment done at the professional standards. Customer care concept acceptance. Follow up the amendments in orders & act the best to accomplish. Aware the customer by every important procedure upon the policy of each customer & depends on the importance for the customer sight of view. Fix & Handle the Customer Complaints. Preparing all the necessary documents for Export Placing all the orders & Invoices to the system to match with originals. Follow up the payment with the clients. Prepare the Weekly, Monthly, Quarterly & Annual reports that reflect the Export situation in many sights. Manage & distribute the tasks to the team . عرض أقل

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  Organiclandco

  Dec 2009 - Jan 2011

  Logistics manger

  Booking and logistics with all shipping lines

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  El sherief laboratory

  Aug 2013 - Aug 2014

  Customer care

  Achieve positive outcomes from Guest queries in a timely and efficient manner.Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.Demonstrate a high level of customer service at all times.Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.Comply with hotel security, fire regulations and all heath and safety legislation.Act in accordance with policies and procedures when working with front of house equipment and property management systems.Follow company brand standards.Assist other departments, as necessary. عرض أقل