Stephen Senez

Experience

• 

  The Canyon Restaurant

  Jan 2013 - Sept 2015

  Server

  I continued to broaden my knowledge and passion for food and wine while experiencing the hustle and bustle of a freshly opened restaurant. I honed my skills in communication, customer service, and teamwork. But most of all I realized the great amount of satisfaction I received from giving great service, presenting amazing food, and making people happy.

• 

  Earls Kitchen + Bar

  Sept 2014 - Oct 2017

  Dining Manager

  While working at Earls Yaletown I exercised an “It’s Your Business” philosophy and helped managed an 8.5 million dollar business. I impacted profits through labour, GFLs, and controllables. I drove and impacted sales through guest experience and team involvement. I helped recruit, mentor and develop a team of over 70. I mastered leadership skills; delivering effective feedback and giving recognition. Lastly,I made an impact on culture and create an engaging workplace

• 

  George Birchall Service Ltd

  Nov 2017 - Aug 2018

  Customer Satisfaction Advisor

  As customer satisfaction advisor it was my role to ensure the business and all of its people were well equipped to create advocacy with our clients, so I created the Birchall Relations Program. The Birchall Relations Program is a program that aims at creating advocacy with our clients by exceeding their expectations for the work and service we provide at Birchall. The program gives all employees an understanding of "Why" we do and puts them in the customer's shoes. It also empowers the participants with six different skills:-Authentic Listening-Exercising Empathy-Power of Professionalism-Effective Communication-Managing Expectations-Above the Line ThinkingI delivered this presentation to every staff member in the London business, exceeding 300 participants and 50 presentations. Additionally, I assisted in a number of other projects such as: developing the company's intranet, creating a new company induction, creating a central employee contact database and many other Prezi presentations. Show less

• 

  Portobello Restaurant

  Jan 2019 - Jan 2020

  Front of House Manager
• 

  Zapp

  Mar 2021 - Jul 2022

  • Learning and Development Manager

    Apr 2022 - Jul 2022

  • Customer Service Trainer

    Sept 2021 - Mar 2022

  • Customer Service Team Leader

    Mar 2021 - Sept 2021
• 

  Numan

  Jul 2022 - now

  • Customer Service Platform Manager

    Mar 2024 - now

  • Customer Service Manager - Process & Learning

    Jul 2022 - Apr 2024