Daniel Luwe

Experience

• 

  University of Montana

  Jan 2003 - Jan 2007

  Assistant to Administrative Assistant

  • Worked closely with the administrative assistant of the School of Theatre and Dance to facilitate daily operations• Performed basic office operations including: copying, filing, answering multi-line telephones, running errands, mass mailings, organizing and maintaining faculty/student bulletin boards• Self-managed special projects• Assisted in training new office personnel

• 

  DIRECTV

  Jan 2007 - Jan 2008

  Customer Service Representative

  • Answered customer questions and resolved issues over the phone• Utilized proprietary computer data systems and application resources to manage workflow• Supervised fellow customer service representatives and resolved escalated calls

• 

  The LaSalle Network & Smart Resources, Inc.

  Jan 2009 - Jan 2010

  Project Specialist

  • Maintained customer base of an online search engine by re-enrolling past subscribers• Screened potential participants of multiple focus groups over the phone• Entered data, proofed, printed and bound commercial appraisal reports• Sorted and scanned personnel files into database

• 

  Staples

  Jan 2009 - Jan 2009

  Copy and Print Center & Inventory Associate

  • Assisted customers with various copy and print orders from conception to completion• Ensured accurate inventory controls and merchandise flow• Processed returns to vendor and store warehouse

• 

  Norman L. Sandfield

  Nov 2010 - Aug 2023

  Executive Administrative Assistant | Office Manager

  • Managed day-to-day office operations of an antiques specialist and researcher • Established and cultivated relationships with clients and colleagues through written and verbal correspondence• Designed and maintained inventory databases for collection acquisitions• Drafted and edited press releases, journal articles, speeches, and PowerPoint presentations• Collaborated on research, editing, and design layout of two award-winning books and museum exhibits• Implemented and maintained office procedures and policies• Communicated with building facilities manager concerning issues and maintenance• Ensured security and confidentiality in personal and business bookkeeping• Managed calendar• Facilitated travel arrangements and itineraries• Processed domestic and international shipments Show less