Deep Enrich
Colleen Murphy, LSSBB
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Cincinnati Metropolitan Area
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About me
Principal Technical Account Manager
Education
University of Cincinnati
-Information Systems - Certification in Networking
Miami University
-Bachelor of Science - BS Information Systems | Minor in Systems Analysis and DesignActivities and Societies: Phi Mu Sorority
Experience
Convergys
Mar 1998 - Dec 2018- Oversaw technology services and delivery to multiple internal and external customers.- Analyzed business problems and opportunities; defined and delivered/implemented solutions to meet and exceed needs.- Built strong client relationships resulting in customer satisfaction and business growth. - Point of contact for project delivery and work orders.- Managed technology components of projects and implementations.- Provided technical and solution support to assigned client base. - Involved in the development and implementation of applications and reporting system to support internal and external clients.
Technical Account Manager
Apr 2007 - Dec 2018Technical Solutions Manager
Mar 2001 - Mar 2007Senior Programmer
Mar 1998 - Feb 2001
NICE CXone
Sept 2019 - nowPrincipal Technical Account Manager
Licenses & Certifications
- View certificate
Strategic Negotiation
LinkedInJan 2022
- View certificate
Own Your Voice: Improve Presentations and Executive Presence
LinkedInJul 2024 
Lean Six Sigma Black Belt (ICBB)
Breakthrough Performance Group, LLCAug 2019Lean Six Sigma White Belt Certification
Breakthrough Performance Group, LLCMar 2019
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