Deep Enrich
Edwin Cortes
Helpdesk Analyst
577 followers
Mexico City, Mexico
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About me
Director of Operations at Modern IT | Leading IT Operations and Customer Relationship Management
Education
Universidad del Valle de México
2012 - 2015Bachelor of Science (BS) Computer/Information Technology Administration and Management
Escuela Bancaria y Comercial
2020 - 2023Bachelor of Business Administration - BBA Business Administration and Management, General
Experience
CompuCom
Sept 2008 - Feb 2010Helpdesk Analyst
Softtek
Feb 2010 - Oct 2012Service Desk Lead
Wipro Limited
Oct 2012 - Jun 2013ITSM Consultant
Sandler & Travis Trade Advisory Services, Inc.
Jun 2013 - Sept 2015Business AnalystSofttek
Sept 2015 - Jan 2025Service Manager
Oct 2018 - Jan 2025ITSM Leader - ServiceNow
Sept 2015 - Oct 2018
Modern IT
Feb 2023 - nowDirector of Operations
Licenses & Certifications
Cisco Certified Network Associate
Global Knowledge Training
ITIL Practitioner
SofttekMar 2018
ITIL Foundation Level
Pink ElephantFeb 2016
Languages
- enEnglish
- spSpanish
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