Richard Flowers

Experience

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  Perry Multi-County Juvenile Facility

  Mar 2004 - Sept 2006

  Residential Care Worker

  • Co-developed individual case plans with social workers, counselors, and probation officers.• Coordinated and facilitated anger relocation programming.• Developed investigative and problem solving skills related to activities of residents.• Actively participated in a programming committee to develop social learning activities.• Provided safety and security to facility and residents through computer security systems.

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  Perry County CSB

  Sept 2006 - Apr 2016

  Adoption Assessor, Intake Investigator, Ongoing Caseworker

  • Responsible for adoption assessments and other Health and Human Services (HHS) programs associated with PCCS; utilize SACWIS and CRIS-E to maintain case management for clients; create case information in SACWIS for children in placement or permanent custody.• Developed Power Point educational tools for training outside agencies in child abuse/neglect.• Conducted trainings and lectures for social work professionals and students.• Entered activity logs, case plans, assessments, licensing and medical information in SACWIS. .• Trained in multiple areas on SACWIS during its initial roll out in the state of Ohio• Trained multiple new-hires on the SACWIS system; specifically (i.e. Medicaid, IV-E, Etc.).• Responsible for understanding the key points in SACWIS which impact eligibility for IV-E Services.• Assisted co-workers in the retrieval of information from CRIS-E so that the most up to date information could be entered into SACWIS; this helped in having the correct information prior to going out to provide a service.• Worked with team members on locating past documents in the NORTHWOODS System that PCCS used to store all materials; two years ago all paper work began to be scanned into this system.• Assisted other Departments with PCCS regarding data entry on SACWIS; helping them to understand the correct way to enter data for all of the main areas of Case Management PCCS.• Clearance responsibility allowed for access to sensitive information including personal information and medical information; currently hold an Adoption Assessor License.• Engaged with Private Foster Care Agencies to help them with SACWIS entries; regarding licensing and adoption approval of families in the system. Private Foster Homes do not have to enter the same information that a PCSA does and therefore any time an adoption needs to occur all of the information needs updated and added to the system. Show less

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  Advocate Solutions

  Apr 2016 - Apr 2019

  Solutions Professional

  “Advocate is a privately held company headquartered in Columbus Ohio providing professional services to public and private sector clients. Established in 1995, Advocate provides clientele nationwide with a broad range of management consulting and advisory services. Advocate has been instrumental in assisting public and private sector clients in establishing strategic advantage through active management of their IT portfolios, mission critical projects, quality processes, and organizational change. Advocate specializes in helping clients with high‐profile, mission‐critical, politically‐sensitive challenges and works to drive value while protecting our client’s interests. We are the secret behind many of our client’s most successful implementations. One thing that has remained consistent throughout our history is our reputation for solving difficult problems and delivering superlative service.”Our Mission: To make a difference through delivery of successful professional services by advocating for the client, providing valuable results, and solving tough problems while working together collaboratively and thoroughly enjoying what we do.• Work with clients as a solutions consultant to serve their needs and the needs of the project• Responsible for providing clients with accurate and detailed work related to the IT Field; specific to the constructs of client's requirements• Identify potential candidates that would enhance the skill set of the company• Participate in Volunteer projects and raise awareness of issues in the community Show less

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  Ohio Department of Administrative Services

  Apr 2016 - Apr 2019

  System Test Supervisor

  • Maintain continual contact with client to determine appropriate, timely and accurate procedures to meet their needs and provide services that best fit the clients overall goals.• Utilize OIES and SSP Operating Systems as part of testing for the Ohio Dept. of Medicaid Benefits Project.• Responsible for creation and execution of testing documentation used to identify system functionality.• Create, Test and Track Defects found in systems designs relating to function, rules and enhancements related to State of Ohio Benefits Project• Continue to update knowledge base for testing in the area of Long Term Care and ABD Medicaid through PowerPoint, FDD and Policy Changes.• Leads a multi-faceted team to test State of Ohio Benefits system updates, enhancements, changes and functionality over multiple Releases with set deadlines for completion• Act as liaison to County and ODM Testers to address questions raised as a result of issues within the Medicaid System• Train new hires in areas of script writing and review as well as environment testing; including OIES, Self-Service Portal and SharePoint. Show less

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  Cott Systems, Inc.

  Apr 2019 - Feb 2024

  • SW Quality Assurance Specialist

    Jul 2023 - Feb 2024

  • SW Quality Assurance Lead

    Oct 2021 - Jul 2023

  • Senior SW Quality Assurance Specialist

    Aug 2021 - Oct 2021

  • SW Quality Assurance Specialist

    Apr 2019 - Jul 2021
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  NEOTEK

  Jul 2023 - now

  Testing Analyst