Frangel Martinez

Experience

• 

  Bloomsburg University

  Mar 2008 - Aug 2009

  Gave Tours to High School Students Facilitated Question and Answer Sessions for Parents Answered Phone Calls regarding University Policy and Setting Appointments for toursOpened mail and organized into student records for admissions representatives Entered information into database Facilitated welcome orientation workshops for incoming freshmen answered student and parent questions about university policy moved in students to dorm room

  • Admissions Tour Guide / Office Assistant

    Oct 2008 - Aug 2009

  • Orientation Workshop Leader

    Mar 2008 - Sept 2008
• 

  Bloomsburg University

  Mar 2010 - Jun 2011

  NoteTaker

  Take copious notes for students with disabilitiesSubmit notes and make copies for students to access and study

• 

  Haller Enterprises, Inc.

  Jun 2011 - May 2012

  Lead Generator

  Generate Leads for the Home DepotSell Heating, Air Conditioning Units to Perspective ClientsCreate new methods of marketing HVAC to Clients

• 

  MarketSource Inc.

  Jun 2012 - Aug 2013

  T-Mobile Event Sales Representative

  Actively market and sell T-Mobile and WalMart family plans to clients.Assist Clients with understanding service, rate plans, and billing.

• 

  Colonial Penn Life Insurance

  Apr 2013 - Apr 2014

  Telesales Representative

  Make sales phone calls, answer emails, marketed products to clients, answer critical client questions

• 

  RLH Ma'at Law Firm

  Jun 2013 - May 2015

  Paralegal

  Drafting Legal Documents, Managing Case Management Software, Manage Phone Calls, Speak with clients

• 

  Best Buy

  Jun 2015 - Sept 2016

  Customer Service Specialist

  I was the front-end Customer Service Representative where I answered all customer inquiries about returns, exchanges, and even troubleshooting. During our busiest time of year, I was able to secure the most Credit Card applications and had the best numbers on sales of support services.

• 

  T-Mobile

  Nov 2016 - Jul 2019

  In this managerial role, I recruited, interviewed, and trained a stellar team of five mobile experts. With this team, We developed sales campaigns unique to the community of Penn State University. Through these sales campaigns, we improved month-to-month on store gross profit, mobile device activations, and even leveraged our prepaid products for improved sales. With a new store, I began to contribute to initiatives to increase store presence. I processed new service activations, bill payments, and troubleshooting of our devices.

  • Store Manager

    Aug 2017 - Jul 2019

  • Mobile Expert

    Nov 2016 - Aug 2017
• 

  Designs By Pyramid

  Jul 2019 - Mar 2020

  Store Manager

  I managed a team of five to promote, sell and service glass product sales in a small retail environment.

• 

  Restek Corporation

  Jan 2021 - Nov 2022

  Customer Service Representative

  In this role, I currently process customer orders, handle time-sensitive information between departments and customers. Using an email and phone queue, I also answer customer inquiries.

• 

  Palmetto

  Jun 2022 - Sept 2023

  Customer Lead, Project Operations