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Jeff Simmons

Jeff Simmons

Operations Manager

Followers of Jeff Simmons235 followers
location of Jeff SimmonsFrance

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  • Timeline

  • About me

    Technical Account Manager at CrowdStrike

  • Education

    • El toro high school

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    • Western Governors University

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      Computer Science

  • Experience

    • Support associates

      Jan 2009 - Aug 2010
      Operations Manager

      Technical advisor, call center operations manager.Responsible for our network infrastructure. Cisco Pix firewall management, MS ISA proxy management, Windows 2003 Server, Active Directory management, Exchange 2000, 2003 management and general tasks such as adding users, enforcing security policies, administering mailboxes.Responsible for monitoring call queues and agent performance. Answering any questions a technician may have about troubleshooting any issues.Technical support for digital media readers, video capture peripherals, software on both Windows and Macintosh platforms, optical drives, disk and tape media, wireless routers and wireless adapters, hotel wireless systems, scriptwriting software, home surveillance systems, CAD programs, Windows Media Center PC’s, thermal label printers, various Bluetooth hardware, LCD displays, and video cards. Show less

    • LiveOffice

      Aug 2010 - Mar 2012

      Supported hosted Exchange 2007 and cloud archiving services, AdvisorMail and Cloud Archive (which eventually became EV.cloud)Worked with Symantec as a partner/reseller of EV.cloudCreated and provided training for the Symantec support team working with EV.cloud Technical Support AnalystSupported hosted Exchange 2007 and cloud archiving services, AdvisorMail and Cloud Archive (which eventually turned into EV.cloud)

      • Technical Account Manager

        Jan 2011 - Mar 2012

      • Technical Support

        Aug 2010 - Jan 2011

    • Veritas Technologies LLC

      Mar 2012 - Nov 2019
      Principal Technical Support Engineer

      - Work closely with Product Management, Engineering, Customer Focus Engineering, Account Managers, Implementations, and Client Services teams. Winning an award for teamwork within the EV.cloud teams.- Work individually within a team, created and provided training courses for Support teams level 1 2 and 3.- Provided level 3 technical support to the Client Services, Implementations, and Account Management teams.-Provided level 1, 2, and 3 support to customers large and small. Including providing troubleshooting, configuration, and installation assistance in complex application environments involving MS Exchange, MS SQL, Lotus Domino and on multi-vendor platforms. Show less

    • CrowdStrike

      Jan 2020 - now
      Technical Account Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jeff Simmons
      EV.cloud SaaSy Veritas Apr 2015 EV.cloud award for Teamwork