Deep Enrich
Nycole Holanda
298 followers
Santos, São Paulo, Brazil
Connect with Nycole Holanda to Send Message
Connect
Connect with Nycole Holanda to Send Message
ConnectTimeline
About me
Customer Experience @ O Novo Mercado
Education
Universidade Paulista
2020 - 2024Licenciatura Letras Português/Inglês
UniCesumar
2024 - 2026Marketing
Experience
Grão de Gente
Dec 2017 - Jun 2020Assistente de Atendimento
Mar 2019 - Jun 2020Auxiliar de Atendimento
Dec 2017 - Mar 2019
Imaginarium
Oct 2020 - Mar 2021Consultora de vendas
O Novo Mercado
Apr 2021 - now- Monitoramento do desempenho da equipe de suporte- Controle de qualidade do atendimento e relacionamento com o cliente- Definição e documentação de processos do setor de atendimento- Treinamento e feedback do time- Preparação e entrega de relatórios - Monitoramento dos indicadores do ReclameAqui- Ferramentas de trabalho: Zendesk, Pipefy, ClickUp, ActiveCampaign, DevZapp, MemberKit, Hotmart e ReclameAqui - Atendimento e suporte ao cliente via Chat, E-mail, Mídias Sociais e ReclameAqui- Foco em solucionar problemas e tirar dúvidas dos alunos- Ferramentas de trabalho: Zendesk, ActiveCampaign e Pipefy
Analista de suporte sênior - Gestão de KPIs
May 2024 - nowAnalista de suporte sênior
Feb 2022 - May 2024Analista de suporte
Apr 2021 - Feb 2022
Licenses & Certifications
- View certificate
Introdução ao Customer Success
CS AcademyAug 2023
Introdução ao Customer Experience
CS AcademyApr 2022- View certificate
Gestão de Atendimento e Suporte
CS AcademyAug 2023 
English for the Workplace
British CouncilApr 2022- View certificate
Introdução ao Customer Experience 2.0
CS AcademyAug 2023
Languages
- inInglês
- poPortuguês
Recommendations
Damian enriquez
Technology Specialist for the Dysart Unified School DistrictSurprise, Arizona, United States
Rejo c reji
Account Analyst/ Finance Analyst/ AccountantBengaluru, Karnataka, India
Sheila bennett, dnp, rn, nea-bc, cpps, cpxp
Executive Vice President and Chief of Patient Services at Atrium Health FloydRome, Georgia, United States
Surbhi gaba
Senior Project Manager at S&P Global | Investment Management and Private Equity | Credit RatingsDelhi, India
Kyrylo yemets
Machine learning engineer | Data scientist | NLP, Computer vision, time seriesLviv, Lviv, Ukraine
Phani hrushik reddy
Python Dev @Multeway | Ex-AccioIbis, Eklavya.Me | AI enthusiastHyderabad, Telangana, India
Paola caroline ceolin
CPA10 / CPA20 / Administração / Gerente de negócios PJSanta Maria, Rio Grande do Sul, Brazil
Rahul venkatraju
EntrepreneurBengaluru, Karnataka, India
Ciara burton
Senior-level Project Management | Business Continuity & Reliability | Project/Program Management | C...Dallas-Fort Worth
Kashif balouch
|Certified by Goggle Garage Digital marketing | Search Engine Optimization | Social media marketing ...Lahore, Punjab, Pakistan
Eray öztürk
TEB şirketinde Branch ManagerIstanbul, Istanbul, Türkiye
Injoon youn
Developer at the Canadian Advisory of Women Immigrants (CAWI)Montreal, Quebec, Canada
Sahil das
Pursuing Master's | Learning Marketing Strategies | Gathering Business Knowledge.| Willing to be int...Pune/Pimpri-Chinchwad Area
Paul linnerooth
Maintenence leadSt Paul, Minnesota, United States
Masha fux
Tourism enthusiast with a passion for Digital Marketing, Client Relations and Innovative Projects.Grächen, Valais, Schweiz
Brittany b.
Financial AdvisorUnited States
Himani tandon
Associate at Acuity knowledge Partners | Senior Analyst at Cians Analytics | CFA level 2 Candidate |...Delhi, India
Abd elrahman abd elrazek
RAN NPO Engineer at Nokiaدمياط دمياط مصر
Juliana olah
Sócia na ConForma Arquitectura e DesignSão Paulo e Região
Medha rao
Adviser, Know-how Team, CMA | University College London (LLM 2023)United Kingdom
...