Steve Kluczynski

Experience

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  Arthur Andersen

  Mar 2001 - Aug 2001

  Software Support Analyst

   Executed software support operations for Lotus Notes R4.6, Lotus Notes R5, various proprietary human resources software packages, MS Office 97 and 2000. Provided global software support for remote access connectivity, which included troubleshooting MS Dialer, Modem and TCP/IP properties within Windows 95 and 2000.  Led team in support rollout for Peoplesoft People Tools and Peoplesoft Query. Maintained Lotus Notes database to set up and track training courses provided by firm. Interacted with end users and developers for a variety of products ranging from CPE Tracker to remote access encryption products. Show less

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  TAP Pharmaceuticals

  Oct 2001 - Jul 2003

  Software Support Analyst

   Provided phone support for a variety of software issues relating to Lotus Notes R5, MS Office, RAS/VPN connectivity, Firewall, Proxy Settings, LAN Connectivity, Password Resets and Powerplay. Documented and prioritized all cases and communicated with escalation groups for timely and efficient problem resolutions. Acted as Help Desk lead for all Expense Report Database, Palm Pilot and Powerplay software issues.  Communicated with Field Sales Reps and Manager’s in a friendly and professional manner. Show less

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  Sungard Availability Services

  Jun 2003 - Jun 2008

   Serve as product expert (Paragon, Information Availability and Disaster Recovery/Business Continuity Planning tool) for the 300+ person sales team and for customers. Perform customized, on-site product demonstrations to all sizes and types of organizations. Facilitate web-based demonstrations for all products and components.  Represent company at Industry group meetings and trade-shows. Responsible for Requests for Proposals (RFP) responses. Interact with Sales, Product Development and Product Support on a daily basis. Show less  Provided phone support for Suite of proprietary SQL client/server and web-based applications in Windows 98, Windows NT, Windows 2000 Prof/Server, Windows XP and Windows 2003 Prof/Server environments.  Participated in QA process and Beta testing of software in development and on client database’s with fixes applied.  Communicated with Hosting, QA and Development groups to resolve customer issues.  Troubleshooting includes imaging of test machines to mimic client environments, uninstalling/reinstalling applications such as MS Office and MS SQL Server and applying various development and MS patches.  Supported web-based versions of software, working in IIS, Component Services and other Administrative Tools.  Acted as single point of contact for several high profile customers and managed their relationship with SunGard from an Application Support perspective.  Responsible for developing and implementing Pandemic Response plan for Application Support group. Show less

  • Pre Sales Software Engineer

    Jun 2007 - Jun 2008

  • Application Support Specialist

    Jun 2003 - Jun 2007
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  Dell Technologies

  Aug 2008 - Aug 2020

  Advisory System Engineer

   Collaborate with my Sales counterparts to map our customerenvironments and build strategic multi-year technologyroadmaps for our customers as they relate to businessinitiatives and technology goals Team Lead for Chicago Commercial SEs responsible formentoring both new Systems Engineers and Sales Executivesalong with providing internal education to area resources Responsible for educating customers on new technology bygiving product demos & solution presentations Created and led program to standardize technical proposalbuilding for SE’s across the Midwest Region Extensive experience with defending technology solutions inextremely competitive technical campaigns Coordinate and maintain excellent relationships in a highlymatrixed organization, including internal specialist resources,external Partner resources, and Customers Routinely involved in Interview panels for and candidateselections for both Sales & Pre-Sales roles Show less

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  SHI International Corp.

  Oct 2020 - now

  Field Solutions Engineer

  As a senior presale's technologist, my passion lies in working with customers to help them with their widescale data center and multi-cloud strategies. Being a trusted advisor allows me to help my customers determine the best solutions for their business and technical objectives. My talents lie in not just the datacenter, but also advising customers on cybersecurity strategies to ensure recoverability after any cybersecurity event.