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Riley Schmidt

Riley Schmidt

Followers of Riley Schmidt228 followers
location of Riley SchmidtDodge City, Kansas, United States

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  • Timeline

  • About me

    Network Supervisor at United Telephone Assn Inc

  • Education

    • Dodge City Community College

      2007 - 2008
      Certificate in Information Technology Information Technology

    • SPEARVILLE HIGH SCHOOL

      2003 - 2007

    • Fort Hays State University

      2008 - 2011
      B.S. in Informatics with an Emphasis in Networking Informatics

      Activities and Societies: Knights of Columbus, University Activities Board, Up Til Dawn, Tigers in Service, Advanced Technology Student Organization, Catholic Disciples

  • Experience

    • United Telephone Assn Inc

      Aug 2007 - now

      Duties include overseeing a Huawei CDMA Wireless Switch and a Huawei LTE Wireless Switch. Other duties include Day to Day operations, Backhaul, and testing of multiple network elements. Also help manage a JINNY SMSC and MMSC as well as a Movius Voicemail Server.

      • Network Supervisor

        Feb 2018 - now

      • Wireless Switch Technician

        Aug 2011 - Jan 2018

      • HelpDesk/IT Technician

        Aug 2007 - Aug 2011

    • Fort Hays State University

      Aug 2008 - May 2011

      Responsible for training and supervising CTC Helpdesk consultants, and maintaining the CTC helpdesk website. Managed CTC Helpdesk Lotus Notes account and made sure emails were responded to quickly and thoroughly. Documented and wrote procedures for technical issues with FHSU and non-FHSU systems.Managed helpdesk staff of 8 student consultants. assistance with all FHSU systems including Blackboard, TigerTracks, TigerEnroll, and Lotus Notes. Also, provide assistance to students having problems with Microsoft Office products, hardware issues, and virus protection.Handled 30+ technical/ calls daily and consistently met high service standards.

      • CTC HelpDesk Student Supervisor

        Aug 2008 - May 2011

      • CTC Helpdesk Student Consultant

        Aug 2008 - May 2010

  • Licenses & Certifications

    • Cisco Certified Networking Associate (CCNA)

      Cisco
      Jan 2010