Justin Fenton

Experience

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  Morning Star Computers

  May 2012 - Apr 2016

  Collaborate with all parties for best solution with considerations such as time, finances, severity, and other factors. Perform excellent time-management to solve issues independently and in a quick manner. Promoted internally to serve as sales/service technician for various products and services. Collaborate with customers remotely and on-site to discuss or implement solutions. Function as an adviser with customers on support calls for translation of technological terms as well as communicating advantages and disadvantages effectively and sensibly.▪ Provide Level 1 and 2 desktop support to residential and business customers.▪ Able to communicate complex solutions in ways that are understandable to all technology expertise’s. ▪ Meet with CEO’s and decision-makers on quoting and implementing technology solutions.▪ Continue follow-up with customers on progress of timeline to completion or previous updates.▪ Close teamwork with other technicians on complex projects for sharing of knowledge or experience of best practice procedures, products and services. ▪ Received excellent verbal and written customer satisfaction regularly. Show less Welcome and assist customers with a friendly and confident tone. Worked closely with technicians to schedule meetings and forward customers to the appropriate technician. Categorize previous payments, tickets, orders for accounting storage. Communicate with vendors and distributors for on-time shipping/pickup, RMA’s, and consultations. ▪ Effective communication skills between concerns of customers and technicians. ▪ Guide customers towards appropriate solutions catered to their needs.▪ Follow proper credit, check/cash handling policies and procedures. Show less

  • Computer Support Technician

    May 2013 - Apr 2016

  • Front Office Representative

    May 2012 - May 2013
• 

  Brown & Bigelow

  May 2016 - Mar 2022

  Network Administrator

  In this role I have a broad range of responsibilities from desktop support to strategizing complex technical projects. I provided system administration for various platforms including Windows, Mac, and Linux (SUSE). Advanced 6+ year expertise in LAN/WAN administration and support. I am able to work independently and with a team to provide exceptional results that meet budget and time constraints.▪ Provide Level 1 and 2 desktop support to employees and sales partners with business approved software and hardware.▪ Configure/update/manage/backup networking infrastructure (Extreme Switches/Cisco Switches/Cisco Firewall) to allow Saint Paul and Regional offices to work from home and access hosted services.▪ Perform update/patches to critical server infrastructure off-hours to increase security and maintain availability to hosted services.▪ Maintain availability of websites for customers and employees (Companywebstores, Toolkit, Briefcase, Credit Card Portal)▪ Perform daily incremental and weekly full backups for 12+ servers to a DataDomain, then export to tape. Monitor backup success and remedy failures. Test validity of backups. ▪ Notify of upcoming outages/maintenance or current outages that affect our ability to conduct business. ▪ Key Projects Completed: Migrate email for 160+ users from IBM Notes to Microsoft 365, implemented MFA for email to increase security, migrated PSTN numbers to hosted VOIP Microsoft Teams Voice, Corporate office relocation, setup Zabbix monitoring to log/monitor key infrastructure and alert if necessary, IBM iSeries migration to co-location facility. Show less