Anita Ortloff

Experience

• 

  Northwest Airlines

  Jan 2008 - Jul 2008

  Representative Agent

  Facilitated the booking of flights for numerous customersContinually upheld a high level of customer service to help customers with changing flights and flight questionsEffectively communicated with customers over the phone in order to help resolve numerous issuesConstantly exhibited the ability to problem solve when unexpected situations come upReceived positive feedback from satisfied customers

• 

  TCF Bank

  Jul 2008 - Apr 2011

  Senior Sales Associate- Supervisor

  Effectively communicate with customers in order to provide them with products that best fit their needsContinually uphold a high level of customer service to help customers with account questions and concernsHelp train new hires and teach fundamental skills through leading by exampleConsistently exceeds monthly sales expectations by developing positive new relationships that bring in new businessCustomer First Quarterly Award through TCF for the 1st quarter 2009Frontline Top Ten sales associates through TCF for the 1st quarter 2010 Show less

• 

  KinderCare Learning center and Preschool

  Apr 2011 - Sept 2011

  Assistant Teacher

  Engages with current and prospective parents and family members and is responsive to their needs Complies with KLC and all governmental regulations regarding the care of childrenUnderstands responsibilities as a mandated reporterKeeps the Director informed of any necessary information regarding the care and safety of childrenCompletes timely and accurate documentation according to KLC and other licensing or regulation requirementsAssists and accepts responsibility in other daily center duties that might be temporary in the event other personnel are not availableAttends and participates in staff meetings, center events, and parent/customer meetings as requestedPlans and implements activities that promote the social, physical, and intellectual growth of children.Maintains classroom records, cleanliness, and orderliness. Show less

• 

  TCF Bank

  Oct 2011 - Jan 2012

  Senior Sales Associate

  Effectively communicate with customers in order to provide them with products that best fit their needsContinually uphold a high level of customer service to help customers with account questions and concernsHelp train new hires and teach fundamental skills through leading by exampleConsistently exceeds monthly sales expectations by developing positive new relationships that bring in new business

• 

  KC’s Academy

  Feb 2012 - Oct 2012

  Lead Teacher - Supervisor

  Working closely with parents and greeting families and children with a smile and be an effective communicator.Ensuring that the Center is operating in accordance with company and state licensing standards. Being responsible for creating and implementing a fun and decorative lesson plans with all activities for children ages 2

• 

  KinderCare Learning center and Preschool

  Jun 2015 - Jun 2015

  Teacher

  Engages with current and prospective parents and family members and is responsive to their needs Complies with KLC and all governmental regulations regarding the care of childrenUnderstands responsibilities as a mandated reporterKeeps the Director informed of any necessary information regarding the care and safety of childrenCompletes timely and accurate documentation according to KLC and other licensing or regulation requirementsAssists and accepts responsibility in other daily center duties that might be temporary in the event other personnel are not availableAttends and participates in staff meetings, center events, and parent/customer meetings as requestedPlans and implements activities that promote the social, physical, and intellectual growth of children.Maintains classroom records, cleanliness, and orderliness. Show less

• 

  TCF Bank

  Jul 2015 - Aug 2020

  Effectively communicate with customers in order to provide them with products that best fit their needsContinually uphold a high level of customer service to help customers with account questions and concernsHelp train new hires and teach fundamental skills through leading by exampleConsistently exceeds monthly sales expectations by developing positive new relationships that bring in new businessCustomer First Quarterly Award through TCF for the 1st quarter 2009Frontline Top Ten sales associates through TCF for the 1st quarter 2010 Show less

  • Assistant Branch Manager

    Nov 2015 - Aug 2020

  • Assistant Manager

    Jul 2015 - Aug 2020
• 

  Amplified Resource Group

  Jun 2021 - now

  Customer Service Specialist