Igor Gordeichuk

Experience

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  Amurasso LTD

  Jan 2008 - Feb 2015

  - Organized tours and accompanied more than 2500 customers to over 18 destinations in China- Helped tourists with immigration procedures, checking in/out of hotels- Organized transportation, meals, and excursions during the trip - Increased the number of regular customers by 35% by providing passionate and extraordinary care to every guest- Strove for diplomatic conflict resolution in case of customer complaints or concerns relating to services and got above 90% positive feedback- Professionally handled tour groups of 10-45 people of age group 5-75 years - Won the best employee award in 2011, 2013, and 2014 according to customer feedback and comments Show less

  • Lead Tour Guide

    Jan 2011 - Feb 2015

  • Tour Guide

    Jan 2008 - Jan 2011
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  EV Academy

  Apr 2015 - Sept 2016

  Student Affairs Manager

  EV ACADEMY is a leading English language institute in Cebu City, Philippines. Established in 2004, it provides short and long English courses for individual and groups, junior students and adults. Since 2014 one of the top 5 schools selected by the Department of Tourism (DOT), representing the Philippines in DOT marketing campaigns all over the world.As a Student Affairs Manager I: - Handled an orientation process for new international students from more than 14 different countries - Designed and executed materials on FaceBook, Instagram, and VK which resulted in an increase of 4000+ followers within 6 months- Resolved issues and complaints with unsatisfied students in a professional and effective way- By developing and conducting marketing plans to promote the school in Russian and CIS markets signed a partnership with more than 15 agencies in Russia and Kazakhstan- Increased brand awareness of the company by representing the school at 3 different international educational fairs- Managed proofreading, editing and translating documents in Russian, Mandarin, and English Show less

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  International kindergardens and training centers

  Jan 2017 - Aug 2020

  English Second Language Teacher

  - Conducted 90 classes monthly for children 3-12 years old, both online and offline, that covered all aspects of written and spoken English - Designed and delivered up to 4 vibrant Demo Classes every week with enrollment success of over 80%- Built trusting relationships with students and their parents which allowed for more constructive feedback and boosted learning progress- Organized and performed fun holiday events and DIY classes that encouraged little learners to use English in their daily lives - Composed alluring and productive Summer and Winter Camp courses that attained ever-growing popularity and a 100% sign-up rate Show less

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  Maggie & Rose Ltd

  Aug 2020 - Nov 2022

  Member Service Manager

  Created in 2006, Maggie and Rose Family Members' Club is an inspiring haven for families to come together to eat, play and learn. With clubhouses located in London, Hong Kong, Shanghai, and Hangzhou, members can enjoy energy-busting play areas, creative classes, and healthy all-day family dining in the most beautiful of spaces.As a member service manager I: - Welcomed members and walk-in guests at the front desk- Promptly responded to member enquiries in person or via phone, email or social media daily - Politely and professionally handled complaints and requests from more than 50 customers daily and earning a customer satisfaction rating 25% higher than the company average- Increased the signing rate for new members by 45% and the renewing rate by 38% by delivering outstanding and caring customer service - Updated more than 200 members with up-to-date information and promotional offerings within a week- Organized, coordinated, and hosted more than 35 unforgettable holiday events and fun outdoor/indoor activities for up to 50 members that increased the positive image and brand awareness of the company Show less

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  MyBaliTrips

  Nov 2022 - May 2023

  Customer Service Specialist

  - Handled more than 60 calls and chats daily, with duties including signing up new customers, presenting relevant product information, resolving issues and complains.- Received an average 85% customer satisfaction rating to date monthly, 15% higher than the company average.- Suggested and developed new scripts and tactics to persuade canceling customers, and increase customersatisfaction ratings, resulting in a 6% decrease in refunds.- Consistently exceeded KPIs and individual targets by at least 20% Show less

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  Flydubai

  May 2023 - now

  Cabin Crew

  Flydubai, is an Emirati government-owned airline in Dubai, United Arab Emirates with its head office and flight operations in Terminal 2 of Dubai International Airport. The airline operates a total of 114 destinations, serving the Middle East, Africa, Asia and Europe from Dubai.