Shoumi Mukherjee PMP®,PRINCE2® Practitioner,ITIL,Agile

Experience

• 

  GE

  Sept 2003 - Apr 2007

  Six sigma Expert & Process consultant

  Project Description:This Project was built to reduce process time cycle during project scheduled releases. A process improvement initiative was envisaged. Six Sigma process methodologies were adopted. As a part of the implementation team I was involved in applying DMAIC principles for the project as a liaison between the project and SQA teams. I played a key role in successfully implementing the DMAIC six sigma methodologies.Responsibilities:To ensure proper co-ordination between the team members and the clientSupervised in-house development of many Visual Basic based applications for cost reductionMaintaining the Performance Scorecard to help analyze SLA trend ,benchmarking and plan future actionsImproved and maintained process Service Level from 70% to +95% by implementing Six Sigma DMAIC methodology - saving INR 0.9million annuallyIncreased Seat Utilization from an Agent-Seat ratio of 1.1 to 1.4 by running a GB ProjectIndividually responsible for the process compliance to parameters and quality audit checksConducted GB Trainings to cover the entire process for Quality Awareness of DashboardsAssist the team in initiating and effectively perform defect prevention Show less

• 

  Oracle India Pvt. Ltd

  Apr 2007 - Oct 2009

  Sr.Consultant

  worked for citigroup project as onsite transition lead and business analyst

• 

  J.P. Morgan

  Nov 2009 - May 2011

  Project Manager

  Worked as a Project Manager and responsible for offshore process and application transition for asset management application development Projects. Managed 40+ team size during project execution. Achievements-•Successfully transitioned the Projects from EMEA/NA to off shore location. Forged healthy client relationships, and strategized the communications, process roll-outs and guidelines for SLA management and measurement matrices. •Effectively tracked the project activities, Service Delivery SLAs, milestones and commitments to ensure that all SLAs are adhered to and deliveries are completed within time with minimum escalations.•Conducted CAB (change advisory board) meeting and co-ordinate with respective LOB’s (Line of Business) head for effective change process implementation•Ensured strict change control to manage deviations & escalated major transition issues to management with possible recommendations Show less

• 

  Cadbury plc.

  Jun 2011 - Apr 2013

  APAC Project & Portfolio management Lead

  Worked as Global PMO lead (IT Manager), supported the Cadbury regional (APAC) IT organization to achieve benchmark performance metrics.Responsibilities:--Coordinated and communicated with various senior management teams both in technology & business-Supported several teams across broad technical, financial and business disciplines focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. -Defined processes and tools best suited to each project. Creating as well as supporting detailed project road maps, plans, schedules and work breakdown structures.Worked in following areas of Cadbury APAC IT business--IT Project/Program Management -Risk management -Project Financial Analysis & Reporting-Process Quality -Vendor ManagementHighlights•Benefit Realization Score Model- Established Cadbury APAC IT score card for tracking benefits/value realized from IT projects •PMO Consulting - Implementation SAP integration with Enterprise Portfolio Server and rolling out for Cadbury APAC IT•Provided PMO support in rolling out PMO SharePoint Portal across Cadbury APAC Show less

• 

  Travelex

  Apr 2013 - Mar 2017

  Project Manager

  Currently working as a Project Manager, responsible for multiple project delivery across Travelex business. Responsible for delivery of multiple IT application development projects across Travelex businesses. Worked at onsite Sydney/UK and involved IT project and process transition from Travelex NA, APAC and EMEA region to Mumbai GDC. Key Accountabilities:•Managing end-end lifecycle of projects involving project initiation and kick-off, feasibility analysis, resource on boarding, technical requirement gathering, facilitation to high-level and low-level technical documentation creation , progress monitoring, regular status calls with developers and team leads. Facilitating coordination with business stakeholder •As Transition Manager, led successful transition (from NA, APAC & EMEA Travelex business application to Mumbai GDC). For this I have worked with several Travelex business teams and technical team in order to transition application expertise, processes and business understanding. •Responsible for detailed Transition plan with agreed milestones and interdependencies. Starting from transition kick-off meetings and responsible for overseeing transition activities and communicating status to all stakeholders , resolving transition issues, documenting risks, and developing contingency plans•Extensively used Microsoft Office suit, like EPM (enterprise project and portfolio server) at various stages of the engagement.•Participating in portfolio planning and prioritization process for each IT work stream across Travelex business Show less

• 

  Bank of America

  Apr 2017 - now

  • Vice President (Program Manager)

    Jan 2024 - now

  • Assistant Vice President -Team Manager

    Apr 2017 - Feb 2024