Samar Anjum

Experience

• 

  Alpha Data

  Oct 2009 - Dec 2009

  Intern - Network and Tech

  Supported the Information Technology Department as a Networking Intern for 8 weeks postgraduation.

• 

  Etihad

  Jun 2012 - Jan 2014

  Subject Matter Expert (e-Commerce)

  • Supporting the analysis and documentation of business cases, business processes and new system requirements for assigned business areas. • Creating Test Scripts, Test Plans, Test Cases with project managers for all features of the web engine. • Tracking progress of Test Scripts executed with the PMs. • Updating the tests as and when required and keeping the system stable from crashing and also in demand based on latest findings and improvements. • Fix Follow ups with the developers and ensuring relevant fixes are implemented. Show less

• 

  Etihad

  Mar 2014 - now

  • Managing the delivery of enhancements, bug fixes, new releases related to promos and CUGs. • Leading requirement gathering sessions with Analysts, Technology and Innovation teams, and external vendors to ensure business needs are met. • Perform testing to ensure requirements are met and sign off new and existing functionality. Prioritizing delivery of bug fixes in the agreed SLA. • Identifying trends using web analytics, and internal systems to assess impact of new projects/initiatives. • Managing Web Content including banners, imagery, re-sizing panels, video and data upload. • Introducing banner connectivity to ensure successful sale triggers via web search panel. • Liaising with multi-region markets to discuss sale/profitability potential and ratio per promotion/sale. Show less

  • Website Officer

    Oct 2010 - now

  • Guest Relations Officer

    Mar 2014 - Dec 2022