Samar Anjum

Samar Anjum

Intern - Network and Tech

location of Samar AnjumUnited Arab Emirates

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  • Timeline

  • About me

    Website Officer @ Etihad Airways | BSC, MBA, Web Content, Customer Engagement, Client Retention

  • Education

    • Manipal Academy of Higher Education - MAHE, Dubai

      2007 - 2010
      Bachelor of Science - BS Computer and Information Sciences, General
    • SBS Swiss Business School

      2016 - 2017
      Master of Business Administration - MBA International Business
  • Experience

    • Alpha Data

      Oct 2009 - Dec 2009
      Intern - Network and Tech

      Supported the Information Technology Department as a Networking Intern for 8 weeks postgraduation.

    • Etihad

      Jun 2012 - Jan 2014
      Subject Matter Expert (e-Commerce)

      • Supporting the analysis and documentation of business cases, business processes and new system requirements for assigned business areas. • Creating Test Scripts, Test Plans, Test Cases with project managers for all features of the web engine. • Tracking progress of Test Scripts executed with the PMs. • Updating the tests as and when required and keeping the system stable from crashing and also in demand based on latest findings and improvements. • Fix Follow ups with the developers and ensuring relevant fixes are implemented. Show less

    • Etihad

      Mar 2014 - now

      • Managing the delivery of enhancements, bug fixes, new releases related to promos and CUGs. • Leading requirement gathering sessions with Analysts, Technology and Innovation teams, and external vendors to ensure business needs are met. • Perform testing to ensure requirements are met and sign off new and existing functionality. Prioritizing delivery of bug fixes in the agreed SLA. • Identifying trends using web analytics, and internal systems to assess impact of new projects/initiatives. • Managing Web Content including banners, imagery, re-sizing panels, video and data upload. • Introducing banner connectivity to ensure successful sale triggers via web search panel. • Liaising with multi-region markets to discuss sale/profitability potential and ratio per promotion/sale. Show less

      • Website Officer

        Oct 2010 - now
      • Guest Relations Officer

        Mar 2014 - Dec 2022
  • Licenses & Certifications

    • Cisco Certified Network Associate Industrial (CCNA I)

      Syscoms College
      Oct 2010