Panagiotis Malamas

Experience

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  Mikel Coffee Company

  Mar 2014 - Oct 2014

  Store Manager

  Pre-Opening, Opening• Take responsibility for the business performance of the caffe;• Create and execute plans for department sales, profit and staff development;• Coordinate the operation of the caffe during scheduled shifts;• Recruit, train, manage and motivate staff;• Respond to customer queries and complaints;• Meet and greet customers ensure that they meet their expetations for us;• Maintain high standards of quality control, hygiene, and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Maintain that all the guests leave happy and satisfied from the caffe. Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Nov 2014 - Apr 2015

  Banquet at Hotel Grande Bretagne, a Luxury Collection & King George, a Luxury Collection, Athens, GR

  Hotel Grande Bretagne a Luxury Collection Hotel, Athens

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  IMPERIAL MED HOTEL, RESORT & SPA

  Apr 2015 - Oct 2015

  Restaurant Manager

  • Take responsibility for the business performance of the restaurant;• Create and execute plans for department sales, profit and staff development;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions) • Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Maintain that all the guests leave happy and relaxed from the resort;• Support the General Hotel Manager. Show less

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  PHC Franchised Restaurants Public Ltd

  Dec 2015 - May 2019

  Pier One• Take responsibility for the business performance of the restaurant;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Monitor sales mix;• Organise marketing activities, such as promotional events and discount schemes;• Prepare reports at the end of the shift/week/month, including staff control, food control and sales;• Create and execute plans for department sales, profit and staff development;• Set budgets or agree them with senior management;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Mystery shopper monitoring;• Keep Annual leave balance and all staff applications• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions)• Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Renewal of licences. Show less Kipriakon• Take responsibility for the business performance of the restaurant;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Monitor sales mix;• Organise marketing activities, such as promotional events and discount schemes;• Prepare reports at the end of the shift/week/month, including staff control, food control and sales;• Create and execute plans for department sales, profit and staff development;• Set budgets or agree them with senior management;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Mystery shopper monitoring;• Keep Annual leave balance and all staff applications• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions)• Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Renewal of licences. Show less Hobo Mediterraneo• Take responsibility for the business performance of the restaurant;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Monitor sales mix;• Organise marketing activities, such as promotional events and discount schemes;• Prepare reports at the end of the shift/week/month, including staff control, food control and sales;• Create and execute plans for department sales, profit and staff development;• Set budgets or agree them with senior management;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Mystery shopper monitoring;• Keep Annual leave balance and all staff applications• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions)• Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Renewal of licences. Show less Kipriakon (Pre-Opening, Opening)• Take responsibility for the business performance of the restaurant;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Monitor sales mix;• Organise marketing activities, such as promotional events and discount schemes;• Prepare reports at the end of the shift/week/month, including staff control, food control and sales;• Create and execute plans for department sales, profit and staff development;• Set budgets or agree them with senior management;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Mystery shopper monitoring;• Keep Annual leave balance and all staff applications• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions) • Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Renewal of licences. Show less Hobo Mediterraneo• Take responsibility for the business performance of the restaurant;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Monitor sales mix;• Organise marketing activities, such as promotional events and discount schemes;• Prepare reports at the end of the shift/week/month, including staff control, food control and sales;• Create and execute plans for department sales, profit and staff development;• Set budgets or agree them with senior management;• Plan and coordinate menus;• Items Costing;• Competitor Analysis;• Coordinate the operation of the restaurant during scheduled shifts;• Recruit, train, manage and motivate staff;• Mystery shopper monitoring;• Keep Annual leave balance and all staff applications• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations and offer advice about menu and wine choices;• Event Management (special occasions) • Maintain high standards of quality control, hygiene (health certificates), and health and safety;• Check stock levels, order supplies and prepare cash drawers and petty cash;• Renewal of licences. 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  • Restaurant General Manager

    Jan 2019 - May 2019

  • Restaurant General Manager

    Nov 2017 - Jan 2019

  • Restaurant General Manager

    Nov 2016 - Nov 2017

  • Assistant Restaurant General Manager

    May 2016 - Nov 2016

  • Assistant Restaurant General Manager

    Dec 2015 - May 2016
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  Marriott International

  May 2019 - Oct 2022

  • Take responsibility and Manage Day-to-day Standards Operations Procedures and performance;• Analyse and plan restaurant sales levels and profitability;• Monitoring labour cost daily, weekly, monthly, yearly• Prepare reports at the end of the shift/week/month, including staff control, and sales;• Create and execute plans for profit and staff development;• Coordinate the operation of the restaurant during scheduled shifts;• Leading F&B Team;• Staff Schedule;• Mystery shopper monitoring;• Managing and Conducting HR Activities;• Recruit, train, manage and motivate staff;• Keep Annual leave balance and all staff applications;• Make the appraisals;• Ensuring Exceptional Customer Service;• Respond to customer queries and complaints;• Meet and greet customers, organise table reservations, offer advice about menu and wine choices;• Event Management (special occasions);• Maintain high standards of quality control, hygiene, and health and safety;• Check stock levels, order supplies, prepare cash drawers and petty cash;• Report Maintenance issues; Show less

  • Restaurants Manager

    Mar 2021 - Oct 2022

  • Restaurant Supervisor

    May 2019 - Mar 2021
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  Melco Resorts & Entertainment

  Nov 2022 - now

  Food and Beverage Manager

  F&B Manager at Melco, City of Dreams Mediterranean, Europe's first-ever premium integrated resort (pre-opening)