Fathy Abd Elsattar

Experience

• 

  Tree Travel

  Jul 2004 - Jul 2011

  • Organizing, implementing, setting up and marketing tourism offers programs for individuals and groups.• Responsible for reservations and sales management.• Responsible for following up on requests, including accommodation, transfers and tours.• Determine what customers need and prefer in terms of appointments and costs.• Planning and organizing tours, short trips and one-day trips.• Responsible for setting up the entire trip, including accommodation, flight, visa and tours.• Targeting companies in various fields (medical - petroleum - construction - government departments and the educational and investment sectors) to hold meetings with decision makers in them to market and sell our services and tourism programs. Show less • I worked as a religious tourism supervisor and received groups of pilgrims. My tasks include gathering the group with their passports, completing the procedures in the port of Safaga, settling them in the ship to travel to Jeddah, organizing the group and settling them in Medina in hotels, making a list of the names of the pilgrims in the rooms, coordinating with the Saudi agent for shrines, clarifying the pilgrims with the Umrah program and following them up until the end of the Umrah and return to Egypt• Develop and expand customer base for Hajj, Umrah & Islamic Tours;• Use promotional techniques and prepare promotional materials to sell Islamic Tour packages;• Handle unforeseen problems and complaints of clients and determine the solution eligibility for money returns;• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner• Develop new, exciting travel related services;• Sound knowledge about other organizations pricing & service policies;• Experience of booking hotels & transfers in both Pilgrim Cities of Makkah & Madinah• Sound knowledge about Air Ticketing;• Develop Hajj, Umrah &Tour Packages;• Process all of the documents required for the Visa processing;• Act as an intermediary between the various embassies and the agency;• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services;• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.;• Sound knowledge on worldwide destinations, tours, flights as well as Hajj & Umrah.• Clear concepts on all bookings, issue, reissue and refund policies.• Liaison with travel partners, including airlines and hotels and tour operators. Show less • I worked as a supervisor and I have full knowledge of the group’s program and itinerary, receiving them from the airport, notifying the tourism police of the group’s program, arrival and lodging in a hotel, and implementing their tourism program as indicated by the company, with my knowledge of all tourist attractions, shopping places and Nile cruises• Meet & Assist at Airports, facilitate their arrival/departure process & reiterate the itinerary.• Escorts tourist groups from Airport to Hotels and vice versa & facilitate hotel Check-in/out.• Accompany tourists in some excursions/travels.• Communicate with tourists and explain to them their program and any Optional tours they may require.• Working in tandem with Tour Operators to achieve a successful trip. Show less

  • Assistant Tour Manager

    Nov 2006 - Jul 2011

  • Leader Group UMRAH

    Nov 2005 - Oct 2006

  • Tour Leader

    Jul 2004 - Oct 2005
• 

  Tree Limousine

  Aug 2011 - Aug 2019

  Operation Manager

  • Receiving customers and showing them available cars.• Convincing the customer of the cars and presenting the offers available to him.• View other features such as comprehensive insurance and others.• Preparing and signing the contract with the client.• Preparing the car receipt form, including its condition and mileage.• Delivery of the car to the customer.• Follow up with the customer in case of delay in the delivery date.• Receiving the car from the customer, making sure that it is received in its condition, not exceeding the agreed meter, accounting for it, and delivering the invoice.• Follow-up with the Ministry of Tourism on new periodicals for tourism cars and customs• Responsible for achieving car rental and limousine budget• Manage operations including vehicles operations, staff, drivers, logistics, procedures, customer requests and reservations.• Deal with clients including corporate and individuals.• Handling customer requests or complains.• Manage the operations with zero mistake• Monitoring all cars, installing tracking devices for them, and making them have an operating room to follow up the traffic lines Show less

• 

  Golden Trust Tours

  Sept 2019 - now

  Operations Manager

  • Receiving customers and showing them available cars.• Convincing the customer of the cars and presenting the offers available to him.• View other features such as comprehensive insurance and others.• Preparing and signing the contract with the client.• Preparing the car receipt form, including its condition and mileage.• Delivery of the car to the customer.• Follow up with the customer in case of delay in the delivery date.• Receiving the car from the customer, making sure that it is received in its condition, not exceeding the agreed meter, accounting for it, and delivering the invoice.• Follow-up with the Ministry of Tourism on new periodicals for tourism cars and customs• Responsible for achieving car rental and limousine budget• Manage operations including vehicles operations, staff, drivers, logistics, procedures, customer requests and reservations.• Deal with clients including corporate and individuals.• Handling customer requests or complains.• Manage the operations with zero mistake• Monitoring all cars, installing tracking devices for them, and making them have an operating room to follow up the traffic lines• I have experience in organizing conferences and assembling cars and drivers from all rental partnerships. I have a base and relationships in the field of transportation, and I have already implemented conferences and events, for example ( Miss Arabs from 2008 to 2011 Egypt Economic Development Conference in Sharm El-Sheikh 2015 - and also the COMESA Conference and the GSR Communications Conference in 2016 - and a conference EDEX 2021, conference cop 27 2022 Sharm El-Sheikh in addition to coordinating important visits such as the visit of the Saudi Crown Prince and His Highness the Emir of Bahrain(. Show less