Amit Singh

Experience

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  Magus Customer Dialog

  Nov 2010 - Jan 2012

  Customer Dialogue Executive

  • Handling customer queries• Understanding customer requirements & suggested best suited deals• Booking of Classifies ads for Times of India• Follow up with regular & interested customers• Meeting sales targets within deadlines• Maintaining quality of process• Creating daily reports & managing team roaster

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  Snapdeal

  Jan 2012 - Mar 2017

  Assistant Manager Supply Chain Management

  Organizational Experience:• Training and Implementation: Process training for warehouse operations to 8 FCs Pan-India for achieving symmetry in operations. Training included:a. Inbound Process – GRN, QC, Putaway creation, Handover to Inventoryb. Inventory Process– Put away, Picklist creation & Picking, Handover to Packaging and Cycle Count through HHTc. Packaging & Dispatch- i. Implemented Single Table Dispatch operations to overcome the issue of wrong product deliveries.ii. Outward QC, Packaging, X-ray scanningd. Dispatch Process- Sorting of Packets, Manifest Creation, Handover to Courier partners.e. Return Process – Receiving of RTOs & RPRs, QC, Return to courier partners, Putaway creation, Handover to inventoryf. RTV Process – RTV for QC rejected stocks, RTV for Disabled or ageing items.• Warehouse Operation: Lead a team of eight subordinates who monitored complete Inbound and Outbound TAT with 3PL as per SLA for 4 FCs for South-west zone(Telangana, Karnataka, Mumbai & Chennai) from central team.a. Monitored TAT follow up for GRN & Putaway.b. Monitored TAT follow up for O2P, O2M and O2S.c. Performed inventory management activities for critical inwardings.• Vendor & Inventory Management: Monitored complete vendor and inventory management activities for 4 FCs of South-West zone.a. NPS- Management and query handling of 800 sellers and maintaining overall Net Promotor score of over 90%.b. Salience Project – Ensured 80% orders to be fulfilled from FC inventory.c. Providing training to vendors for existing software & new rollouts.d. Stock replenishment of running and fast-moving items and along with promotional inward.e. Vendor reconciliations for stocks and payments.f. Warehouse Health Management - RTV management for rejected, disabled and ageing inventories. Show less

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  Myntra

  May 2018 - now

  • Senior Manager - Category Operations

    Apr 2023 - now

  • Manager - Catagory Operations

    Oct 2020 - Mar 2023

  • Associate

    May 2018 - Sept 2020