
Alex Ruby
Guest Service Representative

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About me
Communications Associate
Education

Prospect High School
2010 - 2014High School High School/Secondary Diplomas and CertificatesActivities and Societies: Student Government Student Newspaper Jewish Student Union

University of Oregon
2014 - 2018Bachelor's Journalism and BusinessActivities and Societies: DuckTV, Oregon Hillel, Emerald Media Group, Phi Delta Theta Fraternity, Allen Hall PR, Jewish Student Union Completed the degree requirements for Journalism with an emphasis in Public Relations with a minor in Business. Participated in extracurricular organizations including Oregon Hillel, Jewish Student Union, and the Daily Emerald.

Designlab
2020 - 2021Certificate UX/UI DesignCompleted over 440 hours of coursework, built in-depth knowledge of the user experience design process, took part in regular group design critiques with fellow students and worked 1-on-1 with a mentor to iterate on design work. Also finished over 50 hands-on assignments and 3 comprehensive capstone projects, to put together a portfolio of my best work.
Experience

Boudin
May 2014 - Sept 2014Guest Service RepresentativeServed food and condiments to patronsBussed tables after patrons finished with their mealsCleaned the restaurantWorked expo line

Emerald Media Group
Sept 2015 - Dec 2016Arts & Culture ReporterReporting on local events and happenings in the Eugene area. Also writing about music, movies, TV, books, food/health, theater, and other cultural things relevant to the University of Oregon community.

YouAppi
Jul 2016 - Sept 2016Summer Intern
Allen Hall Public Relations
Oct 2016 - Mar 2018Led a team of account executives in an event planning, relationship management, and email marketing campaign for the School of Journalism and Communications Portfolio Reviews. In these Reviews students present their PR work to a panel of professionals and faculty. Worked on a PR campaign to maximize results for a small Eugene business and developed marketing strategies to help combat industry steering and skirting practices, educate consumers, and increase awareness for their services.
Account Supervisor
Oct 2017 - Mar 2018Account Executive
Oct 2016 - Oct 2017

Jewish Film Institute & SF Jewish Film Festival
Jun 2017 - Sept 2017Marketing Intern
Raffetto Herman Strategic Communications
Sept 2018 - Sept 2020Led teams to drive media results and organize written content.Write blog posts, press releases, speaking abstracts, award submissions, and social media posts.Produced podcasts and designed infographics.Developed and maintained client relationships Managed media relations, media lists, and project trackersWrote pitches, blog posts, press releases, speaking abstracts, award submissions, and social media posts.Produced and edited a client-sponsored podcast and led paid social media campaigns to promote episodes. Managed project trackers, updated edcal and speaking trackers, wrote pitches, created media lists, and managed media relations.
Public Relations Specialist
Jan 2020 - Sept 2020Communications Coordinator
Dec 2018 - Jan 2020Public Relations Intern
Sept 2018 - Dec 2018

Designlab
Dec 2020 - Mar 2021End-to-end mobile app for reading tracking and book inventoryUser interviews, persona creation, competitive analysis, information architecture, user and task flows, sketches, low and high-fidelity wireframes, UI design and branding, logo creation, rapid prototyping, user testing, affinity mapping Adding a new feature to the existing Spotify mobile platformUser interviews, persona creation, competitive analysis, task flows, sketches, low and high-fidelity wireframes, UI design, rapid prototyping, user testing, affinity mapping Website redesign and branding for an independent consulting businessUser interviews, persona creation, competitive analysis, user and task flows, sketches, low and high-fidelity wireframes, UI design and branding, logo creation, rapid prototyping, user testing, affinity mapping Responsive e-commerce website for time travel tourismUser interviews, persona creation, competitive analysis, card sorting, information architecture, user and task flows, sketches, low and high-fidelity wireframes, UI design and branding, logo creation, rapid prototyping, user testing, affinity mapping
UX Designer
Mar 2021 - Mar 2021UX Designer
Feb 2021 - Feb 2021UX Designer
Jan 2021 - Jan 2021UX Designer
Dec 2020 - Jan 2021

Haley House
Jun 2021 - Jul 2021Usability ConsultantConducting a website usability and features audit. Advising on usability heuristics and recommending UI changes, designing a streamlined sitemap, and planning out usability testing for the original website and a new mockup.

Girls Inc. of Metropolitan Dallas
Jul 2021 - Jul 2021Usability ConsultantConducting a website usability and features audit. Advising on usability heuristics and recommending UI changes, and designing a streamlined sitemap.

Camp Solomon Schechter
Feb 2022 - Dec 2023Marketing & Communications CoordinatorDrafted and led over 125 email marketing campaignsDesigned, drafted, and published over 200 social media posts and copy with original graphicsLaunched and developed all content for the first CSS newsletter, currently on its fourth issueCreated and developed the CSS Brand & Communications GuidelinesLed the project with a third-party agency to redesign the CSS website and write copy for it; currently continuing to update the website with new contentWorked with the Development team to conduct fundraising initiativesAnalyzed and reported email, website, and social media reach metrics such as click-through-rates, engagement, followers, and subscribersMarketing and communications efforts directly led to over 400 campers enrolled for summer camp less than three weeks after registration opened, one weekend of family camp selling out completely, and a 6% increase in donation dollars during the annual fundraising event Show less

SODO Business Improvement Area
Dec 2023 - Sept 2024Communications AssociateSocial Media Management- Managing and maintaining SODO BIA’s social media presence across platforms, ensuring regular and relevant updates. - Assisting in creating and analyzing analytics to gauge the success of campaigns.- Engaging with customers or clients who interact with our social media platforms.- Providing suggestions to management for improving customer experience on social platforms and improving internal processes.Content Creation- Social Media content creation, including photos, text, and video.- Writing monthly emails article highlighting SODO-area businesses.- Editing and proofreading content to ensure clarity, accuracy, and consistency in messaging.CRM and Website Data Maintenance- Managing updates on the “Featured SODO Stories” section on the website.- Maintain the business directory, Metalocator, with accurate, updated information, including new businesses and outreach data.- Maintaining existing and new business data in the CRM, PBID.- Maintain accurate contact information in the email marketing tool, Constant Contact.- Aggregating data from various sources to populate the SODO CRM database, business directory and email lists.Event Assistance- Assisting the Communications Manager in preparing for and hosting public events. This includes event set-up and tear-down.Additional Duties- Understanding the overall concept of the SODO BIA, including its brand, organizational mission, ratepayer audience, and current BIA goals.- Taking part in Community Outreach shifts to promote the BIA's services and gather ratepayer data. Show less
Licenses & Certifications

Video Production
Campbell Union High School District
UX Academy Foundations
DesignlabNov 2020
Honors & Awards
- Awarded to Alex RubyDean's List at the School of Journalism and Communication Julianne H. Newton (Professor of Visual Communication) and Edwin L. Artzt (Interim Dean) Feb 2015 Earned a 3.75 or better in fall term 2014. Placed in the highest echelon of journalism students taking a full course load.
Volunteer Experience
Counselor In Training
Issued by Diabetes Society on Jul 2011
Associated with Alex Ruby
Languages
- enEnglish
- spSpanish
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