William Shedd

Experience

• 

  D&D Foods

  Jan 1996 - Jan 2002

  Store Manager

  Consistently exceeded store profit margin targets by 12% and trained staff, including 3 managers

• 

  Great Western Dining Service, Inc.

  Jan 2002 - Mar 2005

  Store Manager

  Trained 2 store managers, 12 shift supervisors, and the sole quality assurance officer in the company

• 

  Go Wireless Communications Inc

  Jan 2005 - Jan 2006

  Store Manager

  Increased store profit margin by 10% while fostering a customer-centric culture and boosting staff skills

• 

  Dilettante Chocolates, Inc.

  Jan 2006 - Mar 2007

  Wholesale Manager

  Reduced order turnaround by 30% and increased sales by 15% through process optimization

• 

  Taizhou University

  Aug 2007 - Jun 2009

  English Teacher

  Tutored students in cultural and ethical differences in preparation for study abroad

• 

  Kaplan Career Institute-Harrisburg

  Sept 2009 - Mar 2011

  Assistant Network Administrator

  Managed network equipment updates, including 4 servers across 5 locations

• 

  Diversified Data Systems, Inc.

  Mar 2011 - Nov 2011

  Help Desk Analyst

  Documented routine maintenance operations for 12 systems

• 

  PinnacleHealth System

  Nov 2011 - Mar 2022

  Led team workshops utilizing discussion groups for mentorship of 23 supervisorsCoached OnBase team through 4 upgrades, managing 6 million documents monthlyPioneered the consolidation and decommission of 173 systems with an increase of 7000+ users Administered new hire procedure while streamlining onboarding for 12 staffDrove comprehensive documentation for over 200 systems across 3 teamsConsolidated and decommissioned 37 applications, saving $625K in system costs Standardized imaging modality deployment across 3 hospitals with 20+ outpatient locationsOrchestrated invention, then deployment of, integration for 6 advanced dialysis machinesInitiated documentation standards across 5 teams including employee manual Implemented Cardiac Nuclear reading, resulting in $100K in savings across the enterpriseIntegrated 784 bedside monitors across 3 hospitals, reducing charting times by 15% Upgraded the cardiology PACS interface for seamless EMR (Epic) integration Engineered Active Directory and Windows upgrades at 25+ outpatient locations Supported 35+ outpatient facilities, increasing customer satisfaction by 25% Developed a plan to ensure 6 cardiology office networks met industry standardsModernized wireless networks at 20 outpatient facilities, enhancing network security Deployed laptops to 100+ office staff across 4 locations

  • Lead Information Systems Analyst

    May 2019 - Mar 2022

  • Senior System Analyst

    Jul 2017 - Apr 2019

  • Systems Analyst II

    Oct 2016 - Jul 2017

  • Systems Analyst I

    Jan 2015 - Oct 2016

  • Network Technician II

    Sept 2013 - Jan 2015

  • Network Technician I

    Nov 2012 - Sept 2013

  • Desktop Technician

    Nov 2011 - Nov 2012
• 

  REACH CYBER CHARTER SCHOOL

  Mar 2022 - Nov 2024

  Director Of Technology

  Oversaw vendor contracts with a budget of 6 million to achieve short and long-term goals Launched an application development team to reduce solution costs by over $50K annuallyLed technology improvements, increasing satisfaction survey results by 50%Streamlined technology solutions, resulting in over $80K in annual support cost reductions Aligned leadership in commitment to cyber security resulting in maximum Bitsight score of 800Established technology asset controls for over 16 million in purchased equipmentDesigned and implemented new school environment to support 12,000 hybrid users Show less