Steven Gonzales

Experience

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  El Mercado Bingo Hall

  Jan 2015 - May 2021

  Floor Manager

  - Hosted event specials- Ensured customer satisfaction- Determined product sales- Managed store inventory and purchase orders- Worked with and lead employees in day-to-day operations- Certified and tracked tech integrity- Verified all winning payouts and payee info

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  Destroy A Drum LLC

  May 2017 - May 2021

  Chief Marketing Officer

  • Assisted CEO in company start-up.o Studied market trends and data to create a marketable and financially competitive product.o Through a trial-and-error process, increased the quality and “feel” of the product while reducing material costs by more than 3%.o Worked to design and release a set of collections, while simultaneously promoting and growing the company outreach over 900%, creating self-sufficient business.o Using an exclusivity – driven business model, the company’s profits grew over 70% during my time there. Show less

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  Pro Optical

  Jan 2019 - Jan 2021

  Assistant Laboratory Technician Manager

  • Directed lab operations, efficiently completing over 200 individual orders a day.o Established a 95% satisfaction rate with clientele by analyzing and ensuring that all daily orders were completed at the lab’s standard quality.

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  Circuit of The Americas

  Jan 2021 - Jan 2022

  Event Operations

  • Worked with clients to create events of varying scales and types within the venue.o In 2021, executed the largest Formula One event ever at the time with the event operations team. The event brought in over 400,000 people from all over the world. A near 50% increase in attendance over its last show in 2019.o Completed over 40 successful events at the venue, working with high-end clientele.

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  Esports Arena

  Jun 2021 - Aug 2021

  Intern

  • Assisted arena manager in running day-to-day in-house operations.o Successfully onboarded 50% of member registrations.o Tracked 100% of foot traffic metrics daily.o Recorded inventory numbers when necessary.• Worked with manager to create new marketing strategies, increasing event attendance over 45% during my time there.o Successfully hosted events with Nintendo for the release of “Mario Golf: Super Rush” and “The Legend of Zelda: Skyward Sword HD.” The arena experienced increased foot traffic of 50%+ during these events.o Working with the manager to implement new local marketing strategies, weekly tournament attendance numbers grew by 40% on average. Show less

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  Accenture

  Feb 2022 - now

  Test Engineering Associate

  • Team Lead; performing device QA and functionality testing for a client.o Trained all Accenture employees onboarded onto project. o Coordinating everything from working cost budgets to work schedules for the new employees and internal communications.o Performed requested application testing by client, collecting geolocation data across various devices allowing measurable and comparable results.o Repeatedly testing devices in multiple scenarios greatly reducing bugging and data errors, resulting in a largely successful device launch.o The client saw an increase of 6% in 2022 sales compared to 2021. Their sales continue to outperform their competitors by a large margin. Show less

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  Fit Body Boot Camp

  Feb 2024 - Jul 2024

  Fitness Coach

  - Coach group fitness sessions for clients.- Provide a degree of personal training for the clients worked into each session.- Master and demonstrate the unique workouts for each training day.- Create a positive and uplifting environment for all members of the gym.- Manage customer relations through face to face interaction.

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  Heavy Mettle Fitness

  Jun 2024 - now

  Personal Trainer