Michel Tramoni

Experience

• 

  Eutelsat

  Sept 2001 - Aug 2004

  System and Network Administrator
• 

  Europ Assistance Holding

  Sept 2004 - Aug 2010

  Infrastructure Manager

  - Leadering the infrastructure department (definition of the strategy and planning, managing the budget of the area, managing the suppliers, managing the team, etc...)- Ensuring the operation of services on a daily basis (32 business applications, 100 servers, 2 data centers, 4 sites)

• 

  EIFFAGE

  Sept 2010 - Jul 2012

  IT Service Management consultant (as freelance)

  My role was to define and implement IT Service Management practices all IT departments. My main activities were to:- Define the Service Catalogue and service's SLA & OLA- Design and deploy 11 ITIL processes (GDI, GDR, GDP, GDC; MEP, GKB, GFI, GDAC, etc...)- Define the IT operating model of the all division with the help of external providers ( including the roles and responsibilities of each area)- Act as the project manager of the project of deploying the Easyvista ITSM tool- Train engineers to ITIL Foundation Minder weergeven

• 

  BNP Paribas Cardif

  Aug 2012 - Dec 2013

  IT Service Management consultant (freelance)

  I was contracted to define and implement the IT governance across the "infrastructures and IT production" team. My main activities were to:- Roll-out of an ITSM tool in SaaS mode as project manager (Budget, Planning, Team management, etc... activities)- Set-up a global database of 8 production's processes- Lead project's workshops

• 

  Technip

  Jan 2014 - Jun 2014

  IT Service Management consultant (freelance)

  - Managing the deployment of ServiceNow in new subsidiaries (Asia, MiddleEast, North America, UK, …)- Leadering Steering and Operational committees- Collecting business needs and managing improvements- Managing internal developper teams and external providers- Defining Reports and KPIs and Metrics for the different committees- Defining the Business and Technical Service Catalog

• 

  Air Liquide

  Jul 2014 - Feb 2015

  IT Service Management consultant (as freelance)

  I was contracted to implement and lead the department of Process and Service Management Office (PSMO). My main activities were to: - Optimise the delivery of the operational services by reengineering ITIL processes (Incident, Problem, Request, Change Management, Configuration Management)- Ensure that P1 incidents are efficiently managed and that root cause analysis were done- Managing the Quality team ( process owners, process managers, service managers) - Monitore process performance and ensure that services are performed at the agreed SLA.- Define Key performance indicators (KPI) and build service performance's reports for the Executive team- Managing customer's service reviews Minder weergeven

• 

  Orange

  Jan 2015 - Apr 2016

  Agile Scrum Master consultant (as freelance)

  Context : Migrating the IT Service Management tool Remedy to ServiceNow platform in less than one year. 100 000 users impacted. I was part of the integrator / provider and i was acting as ServiceNow's Agile Scrum Master. My main activities were: - Leading the team that was designing and configuring ServiceNow's platform - Defining and monitoring the execution of the Quality Assurance Plan- Planning and project management activities (including managing project's risk and project's committees)- Resource management (>15 Developers / 1400 days of development).- Management of the providers Minder weergeven

• 

  Serem Consultoría Empresarial

  Jan 2016 - Jan 2018

  Senior Business Unit Manager

  As leader of the ServiceNow Business Unit, i created and managed this new company´s product line from scratch. My main activities were: - Setting the strategy and roadmap- Leading the pre-sales and sales activities: drafting RFP responses, managing demos, drafting contracts.- Leading the relation with the vendor- Leading the team’s recruitments - Defining Product's team HR policies and career plan (including the training path)- Leading the marketing activities (web page designing, undertaking of conferences and webinars)- Managing the distributed consultants and developers' teams (Madrid, Tenerife, world partners) projects and deliveries- Acting as a point of escalation for both internal and external stakeholder/customer for both project and maintenance's activities - Implementing Agile practicesProduct's main customers: KPMG, Accenture, Deloitte, Atos, Santander, BBVA, Leroy Merlin Minder weergeven

• 

  Accenture

  Jan 2018 - Jan 2020

  Director of IT

  As Director of IT at Accenture, my role was to lead ServiceNow's operational teams, fostering the development of new products. My mission involved promoting a culture of flexibility and innovation, and overseeing the creation and integration of new service offerings.KEY ACCOUNTABILITIES: - Implementing an Agile operating model: Directed the transformation of the IT organization deploying Safe Agile and DevOps practices, and ensuring teams were trained to adapt to a new, efficient way of working. We shift from traditional project team structures to cross-functional teams organized by expertise (agile squads).- Workforce management: Established a new work culture that provided flexibility and empowerment to staff, significantly reducing from 60% of staff turnover to 20% by implementing a robust performance assessment framework.Fostered an environment that encouraged professional growth and team cohesion.- Portfolio development: Drove innovation within Accenture's ServiceNow practice, both locally and globally, by developing new offerings and expanding the product portfolio with solutions like Nexthink and AutotestPro.- Service Delivery management: Managed ServiceNow’s operational delivery team (50 employees), ensuring efficient service delivery aligned with client expectations and business goals.- Promoting innovation and continuous improvement: Implemented a Kanban board to capture and manage team improvement ideas through ideation campaigns, promoting continuous development.- Pre-sales support: Actively participated in pre-sales activities, including preparing responses to Requests for Proposals (RFPs), to secure new business opportunities and foster client relationships. Minder weergeven

• 

  Dsm-firmenich

  Jan 2020 - now

  Director of IT Governance, Capabilities and Performance

  As Director of the Office of the CIO (OCIO), I spearhead strategic initiatives designed to define and deploy more efficient IT operating models, support transformation portfolio management, and enhance end-to-end service management processes and implementing advanced financial reporting based on Technology Business Management (TBM) best practices.- Policy and Process establishment: Collaborate and define the Device and Software management and acquisition policy as well as defining the Artificial Intelligence (AI) policies. - IT Operating Model design and deployment: Following the merger of two leading companies, I was responsible for defining a new IT operating model that supports and leverages both traditional and DevOps approaches. - Digital Transformation Portfolio management:Establishing methodologies to prioritize, validate, and monitor the performance and resource usage of IT initiatives as well as introducing KPIs to align projects with strategic goals and monitor portfolio and project performance.- Cost transparency management: Leading the adoption of Technology Business Management (TBM) service cost financial practices to monitor, benchmark, and optimize IT costs.- IT Capabilities assessment: Definind and evaluating IT capabilities across four dimensions—workforce, maturity, technology, and processes—to ensure appropriate capabilities are in place to deliver expected objectives.- R&D Digital Transformation program management: Initiating and guiding the digital transformation of the Research & Development department through innovation workshops, resulting in a 23-initiative improvement plan.- Vendor management: Assessing the performance of our main vendor by analysing the unit cost over time and identifying trends and opportunities for optimization. Minder weergeven