Paula Nelson

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London, England, United Kingdom

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Timeline
About me
Experienced Operations, Change & Risk professional Programme Director| Ops Director| Risk & Compliance Professional
Education
- John Hanson Seconday School
  1993 - 1997
- Henley Management College
  2007 - 2010
  MBA Business
Experience
- Lloyds Banking Group
  Mar 1997 - Jun 2019
  •Responsibility for Core Delivery Portfolio development and prioritisation, identification of major programmes and associated business case screening and evaluation • Responsibility for identifying high level interdependencies and/or synergies between major Core Programmes • Responsibility for development and tracking of Core Delivery Portfolio KPI • Responsibility for identifying key risk & issues across the Core Delivery Portfolio • Responsibility of instigating and managing targeted interventions Show less
  - Head of Change Delivery
    Feb 2019 - Jun 2019
  - Head of Core Programmes
    Mar 2017 - Jan 2019
  - Divestment Lead
    Jan 2016 - Feb 2017
  - Head of Change Planning, Business Architecture & PMO
    May 2015 - Dec 2015
  - Programme Manager, Verde, Cross Divisional & Client Initiated Change Global Payments
    Apr 2012 - Apr 2015
  - Senior Manager, Wholesale Europe Operations Wealth & International
    Nov 2010 - Mar 2012
  - Senior Risk Business Partner, India/England GSL/Group Risk
    May 2008 - Oct 2010
  - Business Liaison Manager, India Global Services Ltd (GSL)
    Oct 2006 - Apr 2008
  - Payments Lean Consultant
    Sept 2005 - Sept 2006
  - Payment Operations Team Leader
    Aug 2001 - Aug 2005
  - Pension & Annuities Specialist
    Mar 1997 - Jul 2001
- First Source Solutions Ltd
  Jan 2006 - Jan 2008
  Business Liaison Manager
- LloydsTSB
  May 2008 - Oct 2011
  Senior Risk & Compliance Manager
- Lloyds Bank International
  Nov 2010 - Apr 2012
  Senior Manager, Wholesale Europe Operations
  Accountable for Wholesale Europe operations across Holland and Belgium to enhance the businesses ability to serve its customers for Payments, Trade Finance and Treasury Back Office.
- Lloyds Bank
  Apr 2012 - Apr 2015
  Programme Manager, Verde, Cross Divisional & Client Initiated Change Global Payments
  Programme Manager for Cross Divisonal and Client Initiated Change
- Lloydsbanking group
  Jul 2019 - Jan 2023
  Head of Connect Ops
- PNelsonconsulting Ltd
  Jan 2023 - now
  Associate Consultant
Licenses & Certifications
- Masters in Business Administration
  Henley Business School
  Sept 2010
- NVQ3 & AMA in Customer Service
  City & Guilds
  Apr 2003
- Advanced Project Management Professional (APMP)
  APM - Association Progrès du Management
  Jan 2013