Dave Toye

Experience

• 

  Lincolnshire County Council

  Apr 2014 - Apr 2015

  Team Support

  Assistant Team Leader, responsible for aiding Team Leader with leadership of 15 people, in addition to role as a Customer Service Advisor. Required to evaluate performance, schedule shifts, coach staff and write and deliver training to new starters. Other responsibilities are; assistance in development of processes for staff, interviewing of new candidates and firefighting departmental, workload and IT issues.

• 

  Serco

  Apr 2015 - Nov 2018

  Directly responsible for the leadership, development and performance management of 22 staff and specific service area within the Customer Service Centre for partnership with Lincolnshire County Council. Day to day operational management for service area in order to provide an efficient and profitable service. Additional role as Duty Manager to be responsible for the achievement of service level for the entire Customer Service Centre, 110 staff, at least once per week. Development and implementation of new processes and practices to aid in achieving the goals of Serco. Show less

  • Team Leader

    Sept 2016 - Nov 2018

  • Team Support (Assistant Manager)

    Apr 2015 - Sept 2016
• 

  Lincolnshire County Council

  Nov 2018 - now

  Responsible for the management of 5 Registration Offices throughout the county of Lincolnshire and line management of 18 Registration staff. Fully trained registration officer with complete understanding of the legislation related to registration law, current and planned, to facilitate the completion of registrations in a lawful and customer focused way.Strategic management of the functions of the Registration service, alongside colleagues within the management team.Development of the service to a more modern and customer focused experience for the end user and all staff that work within it. Use of available IT systems in a creative and innovative fashion to provide processes, applications and systems tailor made for the service that serve the purpose in an effective and efficient way, driving time and budgetary savings.Project lead for major modernisation projects.Financial accountability for all staff within the team; monthly checking and scrutinisation related to staff claims.Relationship building with internal and external stakeholders, to increase awareness of the Registration Service with the wider goal of promoting the service and raising its’ profile across the county and beyond.Conceiving and delivery of 1-2-1 objectives to feed into the annual appraisal goals and objectives, inspiring, coaching and mentoring staff to achieve and exceed the goals set, allowing them to develop professionally. Alongside effective performance management, instilling a culture of conscientiousness and desire for improvement with the use of effective performance improvement models and creating strategic, bespoke, performance development plans to suit the needs of individuals.Training lead for the entire service, fully trained Registrar. Responsible for managing, maintaining and developing training materials to ensure the best quality training is delivered, ensuring a first class, engaged and knowledgeable workforce are empowered within, their role. Show less

  • Information Technology Business Relationship Manager

    Jun 2023 - now

  • Area Manager

    Nov 2018 - Jul 2023