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Pedro Vitorino

Pedro Vitorino

Técnico de Informática – Technical Support II

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location of Pedro VitorinoPortugal

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  • Timeline

  • About me

    Service Manager at Siemens

  • Education

    • Royal Holloway, University of London

      2010 - 2014
      Post-Graduation in Information Security Certificate Ciências da Computação e Informática

      - Managing Information Security- Risk Access- Understanding Cryptography- ISO 27001 The International Standard for Information Security- Web Security- Incident Handling and Investigations- Identity Management- Public Key Infrastructure, Key Management and Digital Signatures- Cyber Crime- Network Security- Systems Security

  • Experience

    • Gfi Portugal

      May 2001 - May 2007
      Técnico de Informática – Technical Support II

      I was part of the HP Helpdesk team for DGITA and CGD projects, ensuring troubleshoot and problem resolution in Windows environment.I was also responsible for monitoring, maintaining and administrating Windows systems for Telecel, and HP projects for BCP and BPP.

    • Rumos

      Apr 2007 - Mar 2018
      Patch Management and Compliance Administrator

    • IBM

      May 2007 - Mar 2018
      Patch Management and Compliance Administrator

      I am part of the team responsible for Patch Management and Compliance processes since 2009.My job included the technical coordination of the team.Some of our activities are:Compliance; Server Activation and Deactivation; Patches and Vulnerabilities Management, Backup Management, Monitoring Agents Management; Anti-virus.Integro a equipa responsável pelos processos de Patch Management e Compliance desde 2009.As minhas funções incluíram a coordenação técnica da equipa.Algumas das actividades por nós desempenhadas:Compliance; Activação e Desactivação de Servidores; Gestão de Patches e Vulnerabilidades, Backups, Agentes de Monitorização; Anti-vírus. Show less

    • Siemens

      Mar 2018 - now

      Protection starts with PRO, and our team purpose is to raise existing security for the IT Solutions at Siemens. Patch Management Coordinator for the project team implementing global scale processes.

      • Service Manager Process Owner

        Oct 2023 - now

      • Change Management Manager

        Jan 2022 - Oct 2023

      • Chief of Staff for APL

        Jan 2021 - Apr 2022

      • Service Owner for Asset Protection Lifecycle

        Feb 2020 - Jan 2021

      • Patch Management Coordinator

        Mar 2018 - Feb 2020

  • Licenses & Certifications

    • Certified Trainer (Certificado de Competências Pedagógicas)

      IEFP
      May 2019

    • Giving and Receiving Feedback

      LinkedIn
      Jul 2021
      View certificate certificate

    • Building Resilience as a Leader

      LinkedIn
      Dec 2021
      View certificate certificate

    • Project 2021 and Project Online Desktop Essential Training

      LinkedIn
      Jul 2023
      View certificate certificate

    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Aug 2020
      View certificate certificate

    • Certified Associate in Project Management (CAPM)®

      Project Management Institute
      Oct 2017
      View certificate certificate

    • Negotiation Skills

      LinkedIn
      Dec 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Pedro Vitorino
      Rumos - Consultor do Ano 2009 Rumos Feb 2010