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Mark Allen

Mark Allen

Manager, Information Technology

Followers of Mark Allen183 followers
location of Mark AllenMiami-Fort Lauderdale Area

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  • Timeline

  • About me

    Independent Consultant at Self Employed

  • Education

    • University of Florida

      1989 - 1993
      BA

    • University of Florida

      1990 - 1993
      Bachelor's degree

  • Experience

    • Complete Title Solutions, Inc.

      Jan 2004 - Mar 2007
      Manager, Information Technology

      Manage and design all aspects of network infrastructure, servers and desktops for 24/7 operations at multiple locations. Implement and administer Microsoft Exchange 2003, Microsoft SQL 2003 databases.Implement RightFax high-density fax servers, file servers, manage AD and DNS, Watchguard firewalls. Troubleshoot and coordinate network and internet connectivity issues. Configure routers and firewalls and monitoring solutions. Deploy remote satellite offices and handle backup of all critical data. Show less

    • DataCore Software

      Apr 2007 - May 2016
      Senior SAN Support Engineer

      Design + develop Powershell scripts / GUI-based tools to facilitate troubleshooting DataCore's support bundle (collection of logs and configuration files)Troubleshoot DataCore's SANsymphony Storage Virtualization platform which assigns / manages storage to clients over Fibre-Channel and/or iSCSI in mission-critical customer SAN environments. Clients (hosts) accessing storage from SANsymphony-V may include Vmware ESX 5.x and prior, Citrix Xen Server 6.x and prior, Microsoft Hyper-V, Windows 2012/R2, 2008/R2, Linux, AIX and others. Troubleshoot storage connectivity issues in highly available SAN configurationsPerform root cause analysis for technical issues which may include loss of storage paths, crashes, performance degradation and other issues.Perform log analysis for technical issues and identify any software defects that may exist.Formulate action plans in order to achieve a high level of stability in the customer environment. Instruct students during 5-day courses in how to administer and troubleshoot DataCore's SANsymphony-V Storage virtualization platform.Test software functionality prior to release.Document processes and procedures related to technical issues and submit suggested changes to general online help to improve clarity. Design and conduct presentations to educate colleagues on new features and improve the customer support troubleshooting processes and knowledge base.Suggest ways to improve processes and train new staff. Show less

    • Self Employed

      May 2016 - now
      Independent Consultant

      Business Developer / Programmer

  • Licenses & Certifications

    • MCSE

  • Honors & Awards

    • Awarded to Mark Allen
      Datacore Spot Award Datacore Software, Inc. Mar 2013 Awarded for taking the initiative for planning, Designing and authoring a Powershell script which can be used by the worldwide Support team organization members. The script provides a more efficient and expedient way than the manual process in order to view and therefore act upon the High Availability status for virtual disk objects, and server ports from the support bundle logs of SANsymphony-V (Datacore's flagship storage virtualization product).
    • Awarded to Mark Allen
      Finalist - HDI Analyst of the Year 2012 Help Desk Institute (HDI) Dec 2012 http://www.thinkhdi.com/Event Pictures:https://www.facebook.com/media/set/?set=a.547932441884792.127712.227077947303578&type=3
    • Awarded to Mark Allen
      2006 - Selected as Time Magazine "Person of the Year" Time Magazine Jan 2006 Selected as Time Magazine "Person of the Year"