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Mabilikoe Thoahlane

Mabilikoe Thoahlane

Followers of Mabilikoe Thoahlane370 followers
location of Mabilikoe ThoahlaneMaseru, Maseru District, Lesotho

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  • Timeline

  • About me

    Backend Software Engineer | Web Development | Python | JavaScript | AWS & Azure Expert | Passionate About Scalable Software Solutions

  • Education

    • ALX Kenya, Westlands, Nairobi

      2023 - 2024
      Backend Software Engineering Software Engineering Distinction

      Gained comprehensive training in backend development, focusing on Python, JavaScript, Node.js, and cloud computing technologies such as AWS and Azure.

    • National University of Lesotho - Official

      2009 - 2014
      Bachelor of Arts in Sociology and Social Anthropology SOCIAL SCIENCES 2:1

      During my degree in Sociology and Social Anthropology, I developed a deep understanding of human behavior, social systems, and the interactions between technology and society. This knowledge has proven invaluable in my career, especially in my role as a Backend Software Engineer and Call Centre Supervisor, where communication, problem-solving, and user-centric thinking are crucial.Key Takeaways from this Degree:Analytical Thinking: I honed the ability to analyze complex systems,… Show more During my degree in Sociology and Social Anthropology, I developed a deep understanding of human behavior, social systems, and the interactions between technology and society. This knowledge has proven invaluable in my career, especially in my role as a Backend Software Engineer and Call Centre Supervisor, where communication, problem-solving, and user-centric thinking are crucial.Key Takeaways from this Degree:Analytical Thinking: I honed the ability to analyze complex systems, a skill I apply in backend software engineering to assess technical challenges and design optimal solutions.Understanding Human Behavior: My studies in sociology have helped me better understand user needs and behavior, allowing me to design systems that address real-world problems and improve user experience. Show less

  • Experience

    • Vodacom Lesotho

      Jan 2015 - Jan 2023

      Led a team of call center agents, ensuring KPIs and customer satisfaction goals were consistently met.Trained and mentored team members, providing feedback and coaching to improve their performance.Implemented process improvements that resulted in a 20% increase in team efficiency and improved customer satisfaction scores.Managed scheduling and resource allocation to optimize service delivery during peak times. Troubleshot and resolved technical issues related to hardware, software, and networking for users and customers.Provided IT support and guidance on best practices for system security and maintenance.Installed, configured, and upgraded software, operating systems, and network devices.Collaborated with the IT department to address complex issues and improve overall system reliability. Delivered exceptional customer service in a high-volume call center, handling over 50 calls daily.Resolved customer issues related to services, billing, and technical concerns, ensuring a positive experience.Educated customers on products and services, providing accurate information to help them make informed decisions.Developed strong communication and problem-solving skills that contributed to a 15% improvement in customer satisfaction.

      • Call Centre Supervisor | Team Leadership, Process Optimization, Customer Experience

        Jan 2019 - Jan 2023

      • Technical Support Officer | IT Troubleshooting, Hardware & Software Support

        Aug 2016 - Dec 2018

      • Call Centre Agent | Customer Service, Problem Solving, Communication

        Jan 2015 - Jul 2016

    • Nexus Innovations

      May 2023 - now
      Backend Software Engineer | Web Development, Cloud Solutions, Python & JavaScript

      As a Backend Software Engineer, I specialize in designing, developing, and maintaining scalable backend systems and cloud solutions for various applications. With expertise in Python and JavaScript, I focus on creating robust server-side architectures that ensure seamless data flow, security, and high performance.Backend Development: Design and develop RESTful APIs and microservices using Python and Node.js to power web applications, ensuring high availability and low-latency performance.Cloud Solutions: Leverage AWS and Azure to build cloud-native applications, managing databases, serverless computing, and ensuring efficient deployment, scalability, and security of cloud environments.Database Management: Utilize SQL (MySQL, PostgreSQL) and NoSQL (MongoDB, Firebase) databases to design efficient schemas, optimize queries, and ensure data integrity.Code Optimization: Implement caching mechanisms, optimize algorithms, and refactor code to improve system performance and reduce response time by 30%.Security & Data Protection: Ensure data protection and privacy by implementing secure authentication methods, API security practices, and encryption mechanisms.Collaborative Problem Solving: Work with frontend developers to ensure smooth integration with user-facing elements, optimizing data exchange between the backend and frontend.Project Management: Lead software development projects from concept through deployment, working closely with clients to gather requirements and ensure timely delivery of functional solutions.Version Control & CI/CD: Manage version control using Git and automate deployments using CI/CD pipelines for continuous integration and efficient delivery. Show less

  • Licenses & Certifications

    • Networking Basics

      Cisco
      Oct 2024
      View certificate certificate

    • Fullstack developer

      FNB Wealth and Investments
      Jul 2025

  • Honors & Awards

    • Awarded to Mabilikoe Thoahlane
      Cisco Networking Basics certification Cisco Networking Aug 2024 This certification provided me with a foundational understanding of networking principles, including key concepts such as network architecture, IP addressing, network protocols, and network security. It covered essential skills needed to troubleshoot and manage local area networks (LAN) and wide area networks (WAN), laying the groundwork for more advanced networking topics.With this certification, I have gained the ability to:Understand how data flows across networks and how to… Show more This certification provided me with a foundational understanding of networking principles, including key concepts such as network architecture, IP addressing, network protocols, and network security. It covered essential skills needed to troubleshoot and manage local area networks (LAN) and wide area networks (WAN), laying the groundwork for more advanced networking topics.With this certification, I have gained the ability to:Understand how data flows across networks and how to configure network devices.Troubleshoot common networking issues and ensure network security.Manage network performance and optimize traffic flow.Set up and configure routers and switches, and implement simple network designs.This knowledge complements my backend development expertise, allowing me to design and deploy cloud-based, secure, and efficient systems that integrate seamlessly with modern network infrastructures. Show less