Lourdes Nieto

Experience

• 

  IBM

  Feb 1997 - Jan 2003

  Service Delivery and Complaint Coordinator

  • Investigated and resolved customer inquiries and complaints in an empathetic manner• Facilitated inter-departmental communication to effectively provide customer solutions• Identified areas of improvement and customer support representatives training needs• Provided monthly reports on customer service performance, complaints received and areas of improvement

• 

  Sitel Iberica

  Jan 2003 - Jan 2005

  Trainer & Quality Manager - Philips European Customer Service Center

  • Provide training to CS team on product, customer care/soft skills and company procedures• Provided accurate, specific and timely performance feedback to CS team• Identified individual development needs and propose appropriate training• Maintained up-to-date knowledge database on product information and service/procedures

• 

  W. L. Gore & Associates

  Apr 2005 - Sept 2008

  Congress and Event Manager, Medical Division

  • Planning and coordination of European medical congresses, events and clinical trainings• Coordination of all logistics and promotional aspects of the events and trade shows• Review and coordination of product advertisements in medical magazines

• 

  Cisco

  Sept 2008 - Jan 2015

  EMEA Events & Marketing Coordinator

  • Directed, coordinated and participated in EMEA events and trade shows for Cisco Networking Academy Program• Defined and tracked events effectiveness and adjusted strategies accordingly• Managed project deadlines and monitored milestones through completion stage• Worked with the PR teams to drive promotion of company programs and initiatives• Collaborated with designers and the editorial team on marketing materials• Proofed and approved production and printing drafts of promotional materials Show less

• 

  Trouw Nutrition

  Feb 2017 - Oct 2018

  Event Marketing Manager

  • Definition and implementation of global events guidelines, processes and procedures• Coordination of internal stakeholders through the different phases of the events project plan from concept creation to post event evaluation• Strategic planning and execution of global events, trainings and trade shows• Collaboration with procurement in the implementation of new vendors and tools• External vendor management

• 

  TomTom

  Oct 2018 - Mar 2020

  Senior Global Events Manager

  • Planning and coordination of global trade shows, conferences and Hackathons• Coordinate creative studio, designers, booth builders and external vendors for our presence at trade shows• Creation of event registration websites and apps• Venue selection, coordination of attendees’ travel, accommodation, shuttles, catering and all logistics around events• Collaboration with procurement in the selection of external vendors• Budget and vendor management• Post event CSAT & costs evaluation and reporting Show less

• 

  Nike

  Mar 2020 - now

  • Go to Market CODE Operations

    Feb 2024 - now

  • EMEA Corporate Functions & Planning Tech Admin

    Nov 2022 - Feb 2024

  • EHQ Meetings & Events Operations Team Lead

    Mar 2020 - Oct 2022